EDWIN MWANGI NYAMBURA

Motivated ICT Systems Support graduate with City & Guilds Level 2 and Level 3 qualifications from Nairobi Institute of Business Studies (NIBS). Skilled in IT systems testing, customer support, network installation, troubleshooting, ICT security, hardware maintenance, and system support procedures. Strong hands-on academic project experience in computer networking, PC maintenance, and user support.

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.

• School Network Setup Project, Designed and configured a small office LAN with routers, switches, IP addressing, and printer sharing.
• PC Troubleshooting & Repair Project, Diagnosed faulty desktop computers, replaced RAM/storage, installed operating systems, and restored performance.
• Helpdesk Ticket Simulation, Managed user-reported software and hardware issues and resolved connectivity problems.
• ICT Security Policy Assignment, Developed a basic ICT systems security policy covering passwords, backups, permissions, and malware protection.