Edwin Mathenge Gitahi

• Configuring LAN/WAN infrastructure consisting of dedicated internet connectivity, routers (Cisco, TP-Link, D-Link), data switches (D-Link, TP-Link, Cisco).
• Database design, maintenance and management.
• Responsible for design, installation, networking and maintenance of all institutional ICT projects.
• CCTV cameras and DVR's installation, configuration and maintenance.
• Ensure regular data bacups and data retrieval scheme.
• Developed and maintained courteous and effective working relationships.
• In charge of hardware maintenance and PC repairs, desktops, printers and hand held devices as per user specification and functionality.
• Installing and operating Windows desktop operating systems.
• Monitoring of CCTV streams, footage review and security coordination.
• Intercom installation, configuration and maintenance.
• Prepared variety of different written communications, reports and documents.
• Increased customer satisfaction by resolving issues.
• Developed team communications and information for meetings.
• Led projects and analyzed data to identify opportunities for improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Onboarded new temps by entering employee information into systems.
• Participated in team-building activities to enhance working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Training new employees on Basic and advanced computer programs and hospital management software.
• Improved operations through consistent hard work and dedication.

• Hardware maintenance and repairing of PCs, desktops and printers.
• Oracle cloud database migration, integration, RMAN and oracle data management.
• Enforcing Oracle zero downtime migration, working with Oracle datapump, Oracle GoldenGate, resources deployment on both Autonomous Dedicated and Shared infrastructure
• Delivered services to customer locations within specific timeframes.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Software development, testing firewall configuration and antimalware program installations.
• Increased customer satisfaction by resolving issues.
• Handled 15 to 34 calls per day to address customer inquiries and concerns.
• Design for Hybrid cloud architecture, security and compliance and migration of on-prem workloads to OCI
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• LAN/WAN infrastructure configuration on routers TP-Link, D-Link and Cisco.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Applied current editing, photography tools and roads, maps and boarder lines to get accurate enumeration areas boundaries.
• Created content with SEO keywords drawn from Google Analytics.
• Organized collected information to produce well-written articles.
• Utilized digital publishing platforms (CAPIs) to prepare well-structured drafts.
• Proactively liaising and schedule organizing with enumeration team and ICT Supervisors to ensure timely exercise completion.
• Data collection, verification and relaying to ensure only correct and appropriate information is delivered.
• Actively liaising with the relevant authorities for border point’s verification to avoid
  duplicate data reports.
• Identified target audiences to analyze characteristics, behavior and media habits.
• Developed original content using social listening and independent sources.
• Used software (CAPI) to write and submit error-free excel worksheets copy.

• Provide technical support in solving and troubleshooting Network systems which ensured minimized work interruptions.
• Developed and managed internal workflow systems as part of organizations processes optimization program
• Configuration of networking devices like printers and routers and IP addresses
• Antivirus program installations across various departments reducing chances of malware attacks.
• Twisted-pair Ethernet (TPE), Unshielded Twisted pair (UTP) and 10BASE-T RJ45 cabling
• Servers and Server room management ensuring healthy, maximum capacity and back up recovery functional systems.
• Relations cultivation through fieldwork activities ensuring detailed collection of adequate relevant data.

• Scanned sites for malware and security risks on a regular basis.