Edwin K. Chumo
Nairobi,12
Summary
Sales leader with proven track record in driving revenue growth and fostering team collaboration. Skilled in strategic planning, client relationship management, and market analysis. Known for flexibility in adapting to changing business needs and consistently delivering results. Strong communicator who inspires team performance and aligns sales strategies with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Sales – Travel
Pesapal Limited
12.2022 - Current
- Develop and execute partnership strategies for East Africa expansion
- Manage merchant acquisition efforts and align with corporate goals
- Collaborate cross-functionally with legal, marketing, and technical teams
- Refine strategies based on performance KPIs and market insights
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
Business Development Manager
Pesapal Limited
06.2020 - 11.2022
- Secured high-value merchant partnerships and up sold payment solutions
- Liaised with compliance to ensure risk-managed business growth
- Spearheaded service launches and optimized merchant on boarding
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Implemented CRM tools to better track sales opportunities and customer interactions.
Regional Relationship Manager
Equity Bank Kenya Ltd
01.2016 - 04.2020
- Managed strategic relationships with merchants and corporate clients
- Drove cross-border business growth in Kenya, Uganda, and Tanzania
- Prepared regional reports and market analysis for senior management
- Managed a portfolio of high-value clients, ensuring consistent communication and proactive problem solving.
- Facilitated negotiation of complex deals between clients and various stakeholders within the organization.
- Optimized sales strategies by analyzing market trends, competitor activities, and client feedback data.
- Strengthened client relationships by proactively addressing concerns and providing tailored solutions to their needs.
- Increased regional revenue through strategic planning and execution of targeted marketing initiatives.
- Collaborated with cross-functional teams to identify opportunities for business growth and expansion within the region.
- Evaluated potential risks associated with clients'' portfolios and implemented measures to mitigate those risks accordingly.
- Enhanced customer satisfaction by effectively resolving escalated issues in a timely manner.
- Reduced account attrition rates by consistently delivering exceptional service and maintaining open lines of communication with clients.
- Expanded the regional client base through effective networking and relationship-building efforts at industry events.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
MBA - Strategic Management
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science - Tourism Management
United States International University (USIU)
Diploma - Tours and Travel Management
Kenya Utalii College
Skills
- Strategic Partnerships & Merchant Acquisition
- Contract Negotiation
- Sales Leadership & Performance Management
- Fintech & Payments Industry Knowledge
- Market Intelligence & KPI Tracking
- CRM proficiency
- Pipeline management
- Key account management
- Lead generation
- Revenue forecasting
- Sales reporting
- Performance management
Certification
- MasterCard – Dynamics of Merchant Acquiring
- Leadership Training in Team Building
- Time Management Course
- Emirates Holiday Package Training
- Marriott Galileo Booking System
Awards
Top Performer, Sales Team, 2023 & 2024
Timeline
Head of Sales – Travel
Pesapal Limited
12.2022 - Current
Business Development Manager
Pesapal Limited
06.2020 - 11.2022
Regional Relationship Manager
Equity Bank Kenya Ltd
01.2016 - 04.2020
Bachelor of Science - Tourism Management
United States International University (USIU)
Diploma - Tours and Travel Management
Kenya Utalii College
MBA - Strategic Management
Jomo Kenyatta University of Agriculture & Technology
Similar Profiles
Marion StevensMarion Stevens
Head of Sales Operations at Pesapal LimitedHead of Sales Operations at Pesapal Limited
Caroline J. MellyCaroline J. Melly
Business Development Manager at Pesapal LimitedBusiness Development Manager at Pesapal Limited
Fatma Hamis MfundoFatma Hamis Mfundo
Business Development Manager at PesapalBusiness Development Manager at Pesapal