Summary
Overview
Work History
Education
Skills
Interests
Football
Timeline

Edwin Kagiri Maina

ICT OFFICER
Nairobi,

Summary

Adept at enhancing system efficiency and security, my tenure at LAPFUND showcases my expertise in virtualization technologies and technical troubleshooting. By integrating remote work capabilities during the COVID-19 pandemic, I ensured operational continuity and robust security, demonstrating my proactive approach and problem-solving skills. My background also includes significant achievements in information security and application support, underscoring my commitment to continuous improvement and innovation.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

ICT OFFICER

LAPFUND
06.2014 - Current
  • Support and maintenance of business applications, including the Microsoft Dynamics Business Central (Nav), Electronic Document Records Management System (EDRMS), Adobe Sign, E-board, Biometrics (iVMS-4200), and administer the underlying relational database management systems. All in accordance with the ICT policy.
  • Maintain major multiuser computer systems via adding and configuring new workstations, setting up and administering user accounts, installing system wide software, prevent/detect/correct spread of viruses, allocate mass storage.
  • Analyze application and system performance and ensure that end-users are provided with necessary support.
  • Map requirements to existing solutions and identify gaps; provide management with necessary feedback and recommend solutions to address critical gaps.
  • Monitor system resources including server and end user PC CPU usage and ensure there are sufficient computer resources to support LAPFUND’s needs and requirements. Propose and follow through suggestions on new systems and improvements.
  • Ensure compliance in creation and administration of users in the ICT systems.
  • Provide end-user technical support.
  • Managing the installation, configuration, and maintenance of enterprise business applications.
  • Monitoring system performance, troubleshooting technical issues, and implementing upgrades and patches to ensure optimal operation.
  • Administering user access controls, security protocols, and data backups to safeguard sensitive information and maintain compliance with regulatory standards.
  • Evaluating emerging technologies, platforms, and industry trends to recommend innovative solutions and drive continuous improvement.
  • Schedule and implement regular preventive maintenance on hardware such as network printers, end user terminals, network components and servers.
  • VMware Infrastructure Management: Install, configure, and maintain VMware vSphere infrastructure components, including ESXi hosts and vCenter Servers. Test and validate backup and recovery procedures to minimize data loss and downtime in the event of system failures or disasters.
  • Performance Monitoring and Optimization: Monitor VMware infrastructure performance metrics, analyze trends, and troubleshoot performance issues to identify and resolve bottlenecks, resource contention, and other performance-related issues.
  • Patch Management and Updates: Plan and schedule software updates, patches, and firmware upgrades for VMware components, ensuring minimal disruption to production environments and adherence to maintenance windows.
  • Capacity Planning and Resource Allocation: Allocate and provision virtual resources, such as CPU, memory, and storage, based on workload demands and performance requirements.
  • Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.

IT and Benefits Assistant

LAPFFUND
09.2006 - 07.2011
  • Responded to queries on phone, via email or through IT ticketing system.
  • Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
  • Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
  • Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
  • Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Optimized hardware performance through regular maintenance checks and upgrades when necessary.
  • Implemented data backup strategies to safeguard critical company information.
  • Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
  • Trained new employees on company-specific software applications, facilitating faster integration into work processes.
  • Enhanced system efficiency by identifying and rectifying software issues.
  • Installed and configured software and hardware.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • timely processing of all admission forms for new members.
  • Timely issuance of member photo cards.
  • Assisting in processing of member claims.
  • In charge of Document Management System - involving carrying out of scanning of all documents.

IT Intern

LAPFUND
08.2005 - 11.2006
  • Respond to user requests for service, troubleshoot problems, and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Monitor antivirus software and updates and repair computers infected with spyware,adware and/or viruses.
  • Maintains open communication and positive working relationship with staff.
  • Perform other duties/projects as assigned.

IT Intern

Telkom Kenya
06.2003 - 08.2003
  • Line plant - overhead, and underground voice-grade cable networks.
  • Switching facilities - voice and data switching.
  • Transmission facilities - Multiplex and Radio systems.
  • Basic equipment operation and maintenance work.

Education

Information Technology

DIPLOMA -JKUAT, JUJA
04.2001 -

Telecommunication Systems.

City & Guilds Technician Certificate, Nairobi
07.2003

Bachelor of Science - Information Technology

KCA, RUARAKA
2023.01 - Current

Skills

Information Security

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Interests

Technology & Innovation – Exploring emerging technologies, AI, blockchain, cybersecurity

Robotics & Automation – Interest in robotic systems, automation, or the Internet of Things (IoT)

Avid traveller and discovering new places

Football

Watching various National Leagues

Timeline

KCA - Bachelor of Science, Information Technology
2023.01 - Current
ICT OFFICER - LAPFUND
06.2014 - Current
IT and Benefits Assistant - LAPFFUND
09.2006 - 07.2011
IT Intern - LAPFUND
08.2005 - 11.2006
IT Intern - Telkom Kenya
06.2003 - 08.2003
DIPLOMA -JKUAT - , Information Technology
04.2001 -
City & Guilds Technician Certificate - , Telecommunication Systems.

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Edwin Kagiri MainaICT OFFICER