Overview
Work History
Education
Skills
References
Languages
<Enter your own>
Timeline
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EDWARD THUKU WARIMA

EDWARD THUKU WARIMA

Overview

7
7
years of professional experience

Work History

Head Waiter

Eden park Hotel & Lounge
Nairobi, KE
01.2023 - 10.2024
  • Customer Service: Providing excellent customer service by assisting customers, addressing inquiries or concerns.
  • Inventory Management: Overseeing the receipt, storage, and distribution of beverages and related products. This involves monitoring stock levels and conducting regular inventory checks.
  • Marketing: Collaborating with marketing teams to execute promotions, discounts, and marketing campaigns to attract customers and boost sales.
  • Communication: Maintaining open communication with both upper management and other staff, sharing updates and fostering a collaborative environment.
  • Sales Generation: Through implementing sales strategies, and tracking performance metrics to achieve sales objectives.
  • Problem Solving: Addressing customer complaints, and other issues that may arise in a timely and effective manner.
  • Coordinated with kitchen staff to manage timely order delivery and special requests.
  • Managed reservations and seating arrangements for optimal guest flow and satisfaction.
  • Handled customer inquiries and resolved issues to maintain high service standards.
  • Collaborated with management to implement new service strategies and improve efficiency.

Warehouse Manager

Digital Beverages
Nairobi, KE
12.2021 - 12.2022
  • Inventory Management: Overseeing the receipt, storage, and distribution of beverages and related products. This involves monitoring stock levels, conducting regular inventory checks, and ensuring accurate record-keeping.
  • Ordering and Replenishment: Determining optimal stock levels, placing orders with suppliers, and managing the replenishment process to avoid stockouts or overstock situations.
  • Visual Merchandising: Ensuring that beverages are displayed attractively to entice customers. This includes arranging products, creating eye-catching displays, and maintaining a clean and organized store layout.
  • Staff Management: Training and supervising warehouse staff. Assigning tasks, scheduling shifts, and fostering a positive work environment to promote employee engagement and performance.
  • Sales and Revenue Generation: Setting sales targets and goals for the team, implementing sales strategies, and tracking performance metrics to achieve revenue objectives.
  • Budget Management: Monitoring and managing the warehouse's budget, including expenses such as labour costs, inventory costs, and operational expenses.
  • Compliance: Ensuring compliance with health and safety regulations, sanitation standards, and legal requirements related to the sale of beverages.
  • Quality Control: Monitoring product quality and freshness, adhering to product expiration dates, and implementing quality control measures to maintain customer satisfaction.
  • Loss Prevention: Implementing security measures to prevent theft, shrinkage, and unauthorized access to inventory or cash.
  • Managed daily warehouse operations for a beverage distribution company.
  • Liaised with suppliers to streamline order fulfillment and delivery processes.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Problem Solving: Addressing operational challenges, customer complaints, and other issues that may arise in a timely and effective manner.
  • Vendor Management: Establishing and maintaining relationships with beverage suppliers, negotiating terms, and ensuring timely deliveries.
  • Communication: Maintaining open communication with both upper management and other staff, sharing updates, relaying company directives, and fostering a collaborative environment.

Sales Manager/Store Manager

Tijai Distributors
, KE
03.2018 - 09.2020
  • Inventory Management: Supervising the tracking, monitoring, and management of inventory levels to ensure accurate stock counts, efficient stock rotation, and minimal wastage.
  • Order Fulfilment: Overseeing the process of receiving and processing customer orders, ensuring timely and accurate order fulfilment.
  • Team Supervision: Managing and directing the work of distribution staff, including assigning tasks, setting goals, and providing guidance to ensure smooth operations.
  • Warehouse Organization: Ensuring that the warehouse or distribution center is organized and optimized for efficient storage and retrieval of goods.
  • Documentation: Maintaining accurate records of inventory, shipments, and transactions. This could involve using basic computer software or manual record-keeping methods.
  • Problem Solving: Addressing any issues or discrepancies that arise in the distribution process and finding solutions to minimize disruptions.
  • Communication: Acting as a liaison between different departments, such as sales, customer service, and management, to ensure smooth communication and coordination.
  • Safety Compliance: Enforcing safety guidelines and protocols to create a secure work environment for all staff members.
  • Customer Service: Handling customer inquiries, concerns, and complaints related to distribution and delivery, and working to resolve them satisfactorily.
  • Reporting: Generating regular reports for management that provide insights into distribution operations, inventory levels, and other relevant metrics.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.

Education

Some College (No Degree) - Certificate in Defensive& Safety Management Course

Kenya International Safety Center
Nairobi
04-2023

Certificate in Computer applications -

Franciscan Missionaires
04-2017

High School Diploma -

Kikuyu Boys High School-Kiambu
12-2016

KCPE -

Gicharani Mixed Primary School
12-2011

Skills

  • Effective Communication Skills
  • Order fulfillment
  • Time Management
  • Data Entry and Computer Skills
  • Negotiation Skills
  • Relationship Building
  • Customer service
  • Sales generation
  • Problem solving

References

Timothy Kinyua, Branch Manager, Digital Beverages, +254 712276166

Languages

  • English
  • Swahili

<Enter your own>

  • Gender: Male
  • Nationality: Kenyan

Timeline

Head Waiter

Eden park Hotel & Lounge
01.2023 - 10.2024

Warehouse Manager

Digital Beverages
12.2021 - 12.2022

Sales Manager/Store Manager

Tijai Distributors
03.2018 - 09.2020

Some College (No Degree) - Certificate in Defensive& Safety Management Course

Kenya International Safety Center

Certificate in Computer applications -

Franciscan Missionaires

High School Diploma -

Kikuyu Boys High School-Kiambu

KCPE -

Gicharani Mixed Primary School

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EDWARD THUKU WARIMA