EDWARD MUINDE
Customer Service Representative
Nairobi,30
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Bevega Company Limited
Nairobi, 30
07.2019 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Fostered strong working relationships with colleagues across departments, promoting collaborative culture focused on achieving shared goals.
- Assisted with onboarding of new customers, ensuring smooth transitions into our services while building trust from day one.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Utilized CRM software proficiently in order to maintain organized records of all client interactions and transactions securely.
Customer Service Representative
Integrated Payments Services Limited
Nairobi, 30
10.2016 - 12.2018
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Established and implemented departmental policies, goals and objectives.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched new rewards program to identify and celebrate staff performance.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - Bachelor of Arts And Social Sciences
The Catholic University
Nairobi 01.2013 - 09.2019
Skills
Operations Management
Inventory Management
Sales Statistics Analysis
Customer Relations
Operations Management
Training and mentoring
Data Confidentiality
Training development
Self Motivation
Promotional sales events
Timeline
Customer Service Representative
Bevega Company Limited
07.2019 - Current
Customer Service Representative
Integrated Payments Services Limited
10.2016 - 12.2018
Bachelor of Arts - Bachelor of Arts And Social Sciences
The Catholic University
01.2013 - 09.2019