EDWARD KARIUKI
Executive & Creative Virtual Assistant
Nairobi, Nairobi Province
Summary
Resourceful Executive & Creative Virtual Assistant who turns executive distraction into delivered outcomes. I streamline calendars, client communications, and project workflows. I build reputable systems like (Trello, Airtable, Google Workspace, Excel) and produce high-impact content (graphics, short-form video, digital management). Trusted for clear judgment, fast problem-solving, and measurable time savings that let leaders, executives and professionals focus on growth. I create, prioritize, organize, and complete deliverables that drive business progress.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Marketing Manager / Social Media Manager
Victorian Ventures
05.2024 - Current
- Managed customer communication and follow-ups, improving order turnaround time by 40% through faster responses and organized tracking.
- Prepared and issued invoices and quotations, ensuring 100% accuracy and reducing billing delays by 30%.
- Updated product listings, promotions, and digital content across platforms, increasing online engagement by 48%.
- Designed flyers, labels, and product visuals using Canva, enhancing brand consistency and contributing to a 35% growth in honey and spice distribution.
- Coordinated with production and sales teams to keep clients updated, reducing stock-related complaints by 55%.
Business Development / Administrative Support
Modesty Health Centre
01.2022 - 05.2024
- Led a small team managing daily inquiries and appointment scheduling, maintaining a 92% same-day resolution rate.
- Coordinated medical camps and marketing events, helping increase clients flow by 60%.
- Managed digital marketing campaigns and designed promotional materials, increasing clinic visibility by 75%.
- Strengthened record-keeping and insurance follow-up, contributing to a 167% rise in patient registrations over two years.
Assistant Supervisor
Kobil Petrol Station (Mosah Co.)
06.2019 - 12.2021
- Handled customer queries and daily staff scheduling, improving shift coordination efficiency by 35%.
- Monitored stock levels and coordinated orders, reducing fuel shortages and stock discrepancies by 28%.
- Trained new staff and supported onboarding, helping reduce the learning curve for new hires by 50%.
- Stepped into front-desk roles during peak hours, contributing to a consistent 90%+ customer satisfaction rating.
Admin Officer (Internship)
Diamond Trust Bank
12.2018 - 05.2019
- Handled client calls and branch reception inquiries, maintaining an average response rate of 95%.
- Managed internal administrative tasks, organized meetings, and handled mail routing with zero delays.
- Supported executive calendars and assisted with data entry, improving workflow accuracy by 20%.
Administrative Intern
Tourism Fund
09.2017 - 12.2017
- Assisted with data entry, filing, and general office coordination, completing tasks with 98% accuracy.
- Supported the customer service desk with walk-in and email inquiries, helping maintain a high service satisfaction rate.
Education
Alison Academy
01.2025
Diploma - Business Administration
Co-operative University of Kenya
01.2018
Skills
- Executive Assistance & Administrative Support
- Social media marketing
- Online Research, Data Collection & Spreadsheet Reporting
- Creative Work (Writing, Digital marketing & Light Media tasks)
- Client & Customer Interaction (Phone, Email, Video Calls)
- CRM & Productivity Tools: Google Workspace, Microsoft 365, Salesforce, Zoho, Trello, Airtable
- Problem-Solving & Independent Decision-Making
- Data entry and analysis
Interests
Community volunteer and youth leader, Sports and outdoor adventure enthusiast (rafting, kayaking), Enjoys content creation, learning new tools, and graphic design
Accomplishments
- Built a staff duty roster that improved shift coordination
- Trained and helped onboard new employees at multiple workplaces
- Helped launch medical camps that doubled patient intake
- Supported major office renovations and internal coordination at DTB
Certification
Diploma In Business Administration
Timeline
Diploma In Virtual Assistant
06-2025
Marketing Manager / Social Media Manager
Victorian Ventures
05.2024 - Current
Business Development / Administrative Support
Modesty Health Centre
01.2022 - 05.2024
Assistant Supervisor
Kobil Petrol Station (Mosah Co.)
06.2019 - 12.2021
Diploma In Business Administration
12-2018
Admin Officer (Internship)
Diamond Trust Bank
12.2018 - 05.2019
Administrative Intern
Tourism Fund
09.2017 - 12.2017
Diploma - Business Administration
Co-operative University of Kenya
Alison Academy