Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
AssistantManager
Edson Cruz

Edson Cruz

IT Personal
Nairobi,30

Summary

Motivated Technical Officer dedicated to enhancing safety and quality standards. Skilled in conducting surveys and generating comprehensive reports to drive improved outcomes and analysis. Proficient in effectively deciphering and communicating technical information to confidently present to diverse audiences. Experienced in consulting with customers and stakeholders to gather requirements, define scopes, and establish project plans. Demonstrates exceptional capability in managing complex, high-visibility technical projects. Successful track record in technical support, inventory management, and fostering strong customer relationships.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience
6
6
Certifications
5
5
Languages

Work History

Information Technology Officer

Ministry of Culture, Tourism and Environment
3 2018 - Current
  • Local Network Monitoring, Logical Repair of physical media (Computers, Printers and Telephones)
  • Support and Technical Support with Online Meeting Platforms: Zoom and Teams
  • Conducted stock control, counting and recording of inventory
  • Designer
  • Facility repairs

Management Trainee

Naivasha Sopa Lodge
Naivasha, Nakuru District
01.2024 - 04.2024
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Described product to customers and accurately explained details and care of merchandise.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.

Management Trainee

Utalii Hotel
09.2022 - 12.2022
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Gained knowledge of company policies, protocols and processes.

Telecom Service Provider

Kalandula Hostel
01.2020 - 09.2022
  • Company Overview: Provider of Telecom, statistical and financial advisory services
  • Completed and submitted technical documentation
  • Provider of Telecom, statistical and financial advisory services

Education

Bachelor of Computer Engineering - Computer Engineering

Institute Superior Polytechnic Atlântida

Certificate of Higher Education - Physical and Biological Sciences

SECONDARY EDUCATION SCHOOL No. 5012 CAPALANGA

Hotel Management

Kenya Utalii College
Nairobi, Kenya
04.2001 -

Skills

Certification

CyberSecurity Essentials certified

Interests

Becoming a very Successful Hotel Manager

Timeline

Management Trainee

Naivasha Sopa Lodge
01.2024 - 04.2024

Management Trainee

Utalii Hotel
09.2022 - 12.2022

Telecom Service Provider

Kalandula Hostel
01.2020 - 09.2022

Hotel Management

Kenya Utalii College
04.2001 -

Bachelor of Computer Engineering - Computer Engineering

Institute Superior Polytechnic Atlântida

Certificate of Higher Education - Physical and Biological Sciences

SECONDARY EDUCATION SCHOOL No. 5012 CAPALANGA
CyberSecurity Essentials certified
Level 4 CCNA
Switching, Routing e Wireless Essentials v7.0 (SRWE)
Architectural Design certified

Information Technology Officer

Ministry of Culture, Tourism and Environment
3 2018 - Current
Edson CruzIT Personal