Ednah Kiome

• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Communicated project plans and progress to key stakeholders and project contributors.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Met with project stakeholders on regular basis to assess progress and make adjustments.

Accomplishments

• Collaborated in developing a scoring engine that increase revenue for digital loans by 7%

• Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
• Kept stakeholders updated on project changes or issues and provided details for resolution.
• Identified system needs and designed processes to support business requirements.
• Supervised work of contracted employees to keep on task for timely completion.
• Increased customer satisfaction by resolving support and implementation issues.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

Accomplishments

• Named outstanding employee of the year 2019 for Africa and Middle East

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Fostered relationships with vendors to promote positive working relationships.
• Developed and initiated projects, managed costs, and monitored performance.
• Identified plans and resources required to meet project goals and objectives.
• Provided management for internal personnel, contractors and vendors.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Performed strategic planning, execution and finalization of audits.
• Managed internal controls and assessed risks of technology network by performing information system audits of each division.
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.