Edmond Amos
Sales
Nairobi
Summary
Proven IT Support Specialist and Marketing Manager, adept in software installation and fostering collaborative environments. At Infinite Talent, I enhanced IT support efficiency and reduced downtime, while at MAdmax Karting, my strategic marketing campaigns significantly boosted brand awareness. Skilled in desktop support and developing engaging promotional materials, I excel in driving system enhancements and sales performance.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Infinite Talent
01.2024 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Marketing Manager
MAdmax Karting
02.2022 - 02.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Education
Bachelor of Science - Computer Science
St Pauls University
Kenya 04.2001 -
Skills
Software installation
Timeline
IT Support Specialist
Infinite Talent
01.2024 - Current
Marketing Manager
MAdmax Karting
02.2022 - 02.2023
Bachelor of Science - Computer Science
St Pauls University
04.2001 -
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