Edith Gathoni Thuo
Founder & Ceo
Nairobi,30
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Utilize analysis, data insights and team approach to drive organizational improvements and implementation of best practices with a roll-up-the sleeves,hands on management style to inspire sales team and build entrepreneurial spirit.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Founder & CEO
FreshGrow Farm To Fork LTD
Kenya, Nakuru
03.2021 - 03.2022
- Developed key operational initiatives to drive and maintain substantial business growth.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Work directly with appointed department heads and managers to delegate responsibilities and ensure that all aspects of the company are running efficiently.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
-
Operation Manager
Grandhat Capital Ltd
10.2017 - 01.2020
- Lending Fintech (Financial Investment) http://www.grandhat.com, – in charge of Business operations
- Overall company operations, increasing daily operations by 25% and improved efficiency
- Increasing incoming B2B leads by 60% in 6 months via Facebook groups and LinkedIn
- Managing departmental budgets and business financial statements ensuring key operations efficiency
- Enhancing customers experience and satisfaction through tailored products and investments
- Aligning business sales strategies within the company's mission and vision, increasing monthly sales from 1M to 2.5 M maintaining a 95% revenue collection
- Rolling out business KPIs and adherence policy at a minimum threshold of 90%
- Developing quarterly and annual sales projections
- Recruiting key staff members in collaboration with key stakeholders
- Agent vetting, SLAs and contractual obligation increasing agent acquisition from 0% to 20% monthly
- Overseeing and protecting quality of data captured to mitigate against fraud
Fourth Generation Capital
05.2015 - 10.2017
- Africa's Fastest Fintech Microfinance Company http://www.4g-capital.com/ Sector Manager –in charge of Overall Unit functions Eastern Region
- Responsible for business continuity by increasing sales from 500,000 to a portfolio of 180 M annually within a duration of 1 year, ensuring financial sustainability across various units, ensuring 100% sales and 95% collection rate
- Planning and implementing business strategies and managing business financial records while optimizing digital records reducing manual operations by 80%
- Analyzing and categorizing risks and investment on company operations for high efficiency
- Ensured efficiency of, day to day business operations and resource management to reduce business cost
- Ensuring efficient debt collection and recoveries as per companies policies and procedures
- Maintained brand innovation and sight to latest social media trends and coordination of clients loan approvals and rejections
- Ensured units consistently synchronized with headquarters policy to surpass annual goals
- Mentorship, training and talent development for key staff members in collaboration with key stakeholders
- Sales activation of new markets and branch set-up across different regions within Kenya
- Developed a risk portfolio management policies to detect and avert fraud
Kenya Power & Lighting Company
12.2014 - 06.2015
- Www.kplc.co.ke/Marketing and Customer Relations Executive –in charge of Business line West Region
- Resolved product/ service problem via call which increased efficiency by 30%
- Developed data cleanup processes for world bank project to increase connectivity by 80%
- Maintained financial accounts by processing customer adjustments while recommending potential products/services to management
- Collected customer information and analyzing customer needs which enhanced service delivery by 15%
- Liaised with different stakeholders to ensure proper utilization of resources
Project Manager
Horizon Contact Centers
12.2011 - 11.2012
- Horizoncontactcenters.com/, –in charge of-Overall functions related to project logistics
- Ensured successful project cycle while observing strict budgets and timelines
- Successfully coordinated internal and external call center campaigns set-up, transition to GO-live date
- Planned and executed projects in-line with the PMO approach and appraised projects
- Developed adequate levels of documentation for a technical solution
- Ensured deliverables from key departments required quality standards and reporting phases through completion
- Coordinated development of client SLAs, KPIs and process documentation to address and resolve issues
- Coordinated and re-designed business processes (Internal and External)
- Planned and executed remote business continuity centers and data security
- AIG Insurance, Orange Telkom and YU Telkom, while developing operations from 0% to 95% capacity.
Education
Associate of Science - Food Systems And Nutrition
Wagenigen University & Research
Meru 07.2010 - Current
Associate of Science - Food Systems And Nutrition
Wagenigen University & Research
Netherlands 02.2022 - Current
Information Technology Certificate - Micro
Chip College
09.2006 - 04.2007
Skills
Recruitment and hiring
undefinedAffiliations
Experienced and self-motivated operations manager with over 10 years of industry experience working in a fast –paced environment overseeing business operation, Microfinance, budgets, sales, emerging market activation, leading teams, projects management and business processes. Proven track record in revenue generation, developing cross-functional teams, driving efficiency, results-oriented and flexible while forging a solid relationships with key stakeholders.
Certification
Business Growth Strategy
Academy for Women Entrepreneurs
The enterprising gives women the knowledge, networks, and access they need to launch and scale successful businesses
Timeline
Associate of Science - Food Systems And Nutrition
Wagenigen University & Research
02.2022 - Current
Business Growth Strategy
12-2021
Founder & CEO
FreshGrow Farm To Fork LTD
03.2021 - 03.2022
Operation Manager
Grandhat Capital Ltd
10.2017 - 01.2020
Fourth Generation Capital
05.2015 - 10.2017
Kenya Power & Lighting Company
12.2014 - 06.2015
Project Manager
Horizon Contact Centers
12.2011 - 11.2012
Associate of Science - Food Systems And Nutrition
Wagenigen University & Research
07.2010 - Current
Information Technology Certificate - Micro
Chip College
09.2006 - 04.2007
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