EDITH WAENI JOSEPH
Branch Operations Officer
Nairobi
Summary
Branch Operations Officer coordinating cash management, teller controls, and branch-level reconciliations across vaults, ATMs, and account activity. Keeps service moving by resolving cash discrepancies, posting internal transfers, and processing 101+ branch transactions per day with strict adherence to AML, KYC, and bank policy. Adds value through accurate returns, records control, and consistent customer support at the branch counter.
Overview
14
14
years of professional experience
Work History
Relationship Officer Operations (Back Office)
EQUITY BANK (K) LIMITED
Ngong and Dagoretti corner Branch
08.2023 - Current
- Responsibilities include: -
- Championing process improvement initiatives for branch cash management to ensure a smooth and efficient cash service by ensuring 100% compliance on quality assurance, adherence to the bank’s policies and procedures.
- Ensuring high standards of performance and quality assurance in branch cash management and adhering to accounting principles, safety procedures and customer service standards.
- Checking cash in the branch’s vault, ATMs, CDMs, Intraday safe and balancing cash register.
- Ensuring till discrepancies are dealt with promptly and effectively as per bank’s procedures
- Monitor and process inward and outward payments including reconciliations and error resolution.
- Timely action and processing on customer payrolls.
- Onboard, engage and educate customers on the benefits that come with automated payroll processing.
- Ensure timely execution of customer instructions such as fund transfer, standing orders, banker cheque and timely fixed deposit placements.
- Perform General Ledger(GL) monitoring and ensure timely reconciliations of discrepancies.
- Ensuring submission of branch returns to head office internal controls team and making sure it meets the set standards and guidelines.
- Regular monitoring of office General ledgers accounts and ensuring reconciliation and error resolution is done promptly.
Account Opening Officer
Equity Bank Limited
Ngong Branch
01.2023 - 07.2023
- Responsibilities include: -
- Opening of approximately 30 personal and corporate accounts and activation of the same per day.
- Daily batch proofing of accounts opened to ensure correct data capture.
- General customer enquiries and timely closing of customer issues.
- Prepare customer audit letters and Reference letters.
- Archiving of records in an orderly manner and on time.
- Applying and issuing of bank ATM cards
- Applying internet banking (retail & corporate)
- Limit amendment both online and normal on ATM cards.
- Cards stoppage and re-activations.
- Mentored junior staff on customer service best practices to enhance client satisfaction and retention.
- Led processing of loan applications, ensuring compliance with regulatory standards and internal policies.
Supreme Teller/ Shadow Clearing Officer
Equity Bank Limited
Karen supreme
11.2022 - 12.2022
- Responsibilities include: -
- Cross-sell bank products and services.
- Accurately dispense and receive physical cash and other financial instruments including foreign currency.
- Ensuring 100% compliance to the Bank’s Policies and Procedures on cash management
- Ensuring accuracy, efficiency and completeness of customer’s cash and non-cash transactions
- Ensuring high standards of customer service are maintained as the first contact person between the Bank and customers
- Ensuring strong adherence to (AML), (KYC) policy and CBK prudential guidelines
- Ensuring that all transaction records are kept meticulously and in accordance with bank procedure.
- Receive cheques from the customers.
- Creating and posting of internal transfers.
- Relationship management
Corporate Teller
Equity Bank Limited
Kilimani
09.2018 - 10.2020
- Duties and Responsibilities;
- Cross-sell bank products and services.
- Accurately dispense and receive physical cash and other financial instruments including foreign currency.
- Ensuring 100% compliance to the Bank’s Policies and Procedures on cash management
- Ensuring accuracy, efficiency and completeness of customer’s cash and non-cash transactions
- Ensuring high standards of customer service are maintained as the first contact person between the Bank and customers
- Ensuring strong adherence to (AML), (KYC) policy and CBK prudential guidelines
- Ensuring that all transaction records are kept meticulously and in accordance with bank procedure.
- Receive cheques from the customers.
- Creating and posting of internal transfers.
- Relationship management
Communication Officer
Machakos County Government
Machakos, Machakos District
05.2016 - 08.2017
- Responsibilities Included: -
- Assisting in the planning and implementation of county projects.
- Helping implement the county projects strategy and providing effective communication of relevant corporate information to staff and stakeholders.
- Developing strategies and plans for specific activity to staff and stakeholders to meet specified developmental objectives.
- Continually evaluating the success of county projects whilst working with a broad range of stakeholders.
- Advising senior leaders on county projects strategy and operational plans.
- Introducing new solutions and approaches to improve on delivery of targeted projects in the County. and.
- Managing the delivery of all county projects to ensure key persons are aware of key activities, events and achievements.
System Analyst Trainee
APA INSURANCE LIMITED
02.2014 - 06.2014
- Responsibilities included:
- System support
- User training
- Implementation of health system project (ACTI-SURE)
- Renewal follow-ups.
User Support Trainee
APA INSURANCE LIMITED
02.2013 - 04.2013
- Responsibilities included:
- Data Documentation
- System support
- Day to Day IT support
- System backup
User Support Trainee
APA INSURANCE LIMITED
Nairobi
02.2012 - 05.2012
- Responsibilities included:
- Data Documentation
- System support
- Day to Day IT support
Education
Bachelor of Arts - Social Sciences, Economics and Sociology option
Egerton University
Nakuru, 3112-2015
Cisco Certified Network Associates (CCNA) - undefined
The Africa Advanced Level Telecommunication Institute (AFRALTI)
03-2011
Kenya Certificate of Secondary Education (KCSE) -
Mbooni Girls Secondary School
Makueni Boma, 2311-2009
Skills
Cash management
Account reconciliation
Payment processing
KYC compliance
AML compliance
Branch vault balancing
ATM reconciliation
Foreign currency handling
Customer account opening
General ledger monitoring
Payroll processing
References
- Samuel, Kamau, Operations Manager, Ngong Branch, +254 725 805 453, Equity Bank (K) Limited, P.O. Box 75104 – 00200, Nairobi
- Peter, Kamoto, Operations Manager, Kilimani Branch, +254 720 969 944, Equity Bank (K) Limited, P.O. Box 75104 – 00200, Nairobi
- Rosemary, Kangi, Human Resource Executive, +254 722 783 295, APA Insurance Company Limited, P.O. Box 30065 – 00100, Nairobi
Interests
Swimming, music, travelling and reading
Timeline
Relationship Officer Operations (Back Office)
EQUITY BANK (K) LIMITED
08.2023 - Current
Account Opening Officer
Equity Bank Limited
01.2023 - 07.2023
Supreme Teller/ Shadow Clearing Officer
Equity Bank Limited
11.2022 - 12.2022
Corporate Teller
Equity Bank Limited
09.2018 - 10.2020
Communication Officer
Machakos County Government
05.2016 - 08.2017
System Analyst Trainee
APA INSURANCE LIMITED
02.2014 - 06.2014
User Support Trainee
APA INSURANCE LIMITED
02.2013 - 04.2013
User Support Trainee
APA INSURANCE LIMITED
02.2012 - 05.2012
Cisco Certified Network Associates (CCNA) - undefined
The Africa Advanced Level Telecommunication Institute (AFRALTI)
Bachelor of Arts - Social Sciences, Economics and Sociology option
Egerton University
Kenya Certificate of Secondary Education (KCSE) -
Mbooni Girls Secondary School