EDITH NJOROGE
Nairobi,37
Summary
Proven Housekeeper Manager with a track record of enhancing guest satisfaction and maintaining high cleanliness standards at Sampei Hotel. Expert in sanitation standards and customer service focus, led initiatives that significantly improved efficiency and team performance. Skilled in staff training and development and excel in workload prioritization and health safety compliance, ensuring top-notch service and operational excellence.
Overview
3
3
years of professional experience
Work History
Housekeeper Manager
Sampei Hotel
03.2023 - Current
- Enhance guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Improve overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Trained and mentored 15 personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for 20 guest rooms and common areas.
- Evaluate employee performance and develop improvement plans.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitoring priorities and liaising between maintenance team and management, delegating tasks to complete on time.
- Maintaining required records of work hours, budgets and payrolls.
- Driving continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommending or arranging for painting, repair work, renovations and replacement of furnishings and equipment.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
Housekeeper
Crowne Plaza Hotel
08.2021 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other 6housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Rotated linens in storerooms and replenished when supplies ran low.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
Bachelor of Science - PUBLIC HEALTH
KENYATTA UNIVERSITY
Nairobi, Nairobi Province, Kenya12.2018
Skills
- Housekeeping knowledge
- Customer service focus
- Workload prioritization
- Health and safety compliance
- Task Delegation
- Cleaning and sanitation
- Vacuuming and sweeping
- Staff Training and Development
- Cleaning techniques
- Sanitation Standards
- Customer Relationship Management
- Performance Improvements
- Performance Evaluation
- Timekeeping
- Furniture Cleaning
- Dusting furniture
- Window Cleaning
- Folding clean laundry
- Waste disposal
Timeline
Housekeeper Manager
Sampei Hotel
03.2023 - Current
Housekeeper
Crowne Plaza Hotel
08.2021 - 02.2023
Bachelor of Science - PUBLIC HEALTH
KENYATTA UNIVERSITY
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