Edgar Wachira

• Delivered the Converged Billing System (CBS 5.5) with the mandate to ensure that the system would improve the customer onboarding, billing and management experience while using Safaricom Services.
• Key SPOC for Credit function in delivery of the EBU E2E Automation project that delivered Project Duma for Automated Sales from Lead to Cash.
• Developed jointly with other team members the Device Financing Platform with key deliverable of defining milestones, collection levers, and reporting from both Credit and Finance perspectives.
• Data Analytics for the Credit & Collections Department to enable accurate and reliable reporting and decision making
• Delivered feedback to decision-makers regarding team's performance and cash-flow projections
• Automated the deposit refund process for customers to deliver efficiencies while delighting the customer
• Managed the risk exposure for customers by continuously improving the management of High Usage and the frequency of usage monitoring
• Key SPOC for the CRM- Siebel upgrade project to enhance the customer onboarding and management journey for Credit function

· Debt management by enforcing milestones, reconciliation, reporting and negotiating with our customers.

· Liaise with Debt Collection Agencies for follow-up on difficult accounts

· Ensure customers are aware of their credit status to avoid going into stop credit status

· Support the Budgeting and cash forecasts team in conjunction with other team members

· Contribute to Management of debt and enhancement of the collection process by participating in forums that address better collection methods

· Manage the team of five Senior Credit Controllers in assisting them achieve their results to dovetail to the divisional as well as Safaricom’s goal of cash management.

· Debt collection

· Report to management on debt issues for the area under my charge

· Enforce collection Milestones for customers who have overdue debt

· Carry out daily balance monitoring to reduce the exposure of the company to risky debt

· Reconcile accounts jointly with customers

· Liaise with Debt Collection Agencies for follow-up on difficult accounts

· Review and set credit limits and terms for customers

· Ensure customers are aware of their credit status to avoid going into stop credit status

· Write customers who have defaulted on payment in line with the company’s stipulated policies

· Support the Budgeting and cash forecasts team in conjunction with other team members

· Prepare weekly debt reports to enhance collections

· Contribute to Management of debt and enhancement of the collection process by participating in forums that address better collection methods

· Report in Hyperion Enterprise to the Global Office the company’s Financials

· Assist the Finance Director in Budgeting and Forecast Planning

· Implement company policies in compliance with Sarbanes Oxley

· Enforce internal controls to enhance efficiency

· Set credit terms for customers

· Debt collection

· Report to local management on debt issues

· Report to regional (Europe, Middle East & Africa) headquarters on debt related issues

· Approve overdue accounts when necessary

· Liaise with lawyers for legal follow-up on difficult accounts

· Liaise with customers on reconciliation matters

· Ensure customers are aware of their credit status to avoid going into stop credit status

· Prepare and follow up on Letters of Credit for Export customers to ensure good debt

· Plan cash forecasts together with Finance team

· Prepare weekly debt reports to enhance collections