EDGAR ALUDA CHEGERO
NAIROBI
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
10
10
years of professional experience
Work History
Shift Leader
Feast Limited
Nairobi, Kenya
08.2023 - Current
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shop Manager
Simbisa Brands Kenya
Nairobi, Kenya
08.2015 - 01.2023
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Implemented strategies to increase sales and profitability of the shop.
- Resolved customer complaints promptly and professionally.
- Conducted regular stock takes to ensure accurate inventory records.
- Scheduled staff shifts according to business needs.
- Monitored staff performance and provided feedback and guidance as necessary.
- Maintained high standards of customer service throughout the store.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
Education
Business Administration And Management
Nairobi Aviation College
NairobiSkills
- Customer service
- Sales strategy
- Inventory management
- Budget analysis
- Team leadership
- Staff training
Languages
English
Beginner
A1
Swahili
Beginner
A1
Luhya
Beginner
A1
Timeline
Shift Leader
Feast Limited
08.2023 - Current
Shop Manager
Simbisa Brands Kenya
08.2015 - 01.2023
Business Administration And Management
Nairobi Aviation College
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