Edeth Mwangi
Nyeri
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Senior Collection Officer
PREMIER CREDIT KENYA
Nyeri
08.2023 - Current
- Analyzing debtor payment patterns to identify trends that informed targeted collection campaigns.
- Conducting thorough account reviews before initiating collections actions, ensuring accurate information is used throughout the process.
- Increasing debt recovery rates with proactive monitoring and follow-ups on delinquent accounts.
- Improving collections efficiency by implementing streamlined processes and procedures for the team.
- Contacting customers to discuss past-due accounts and negotiating payment plans.
- Working with customer to create debt repayment plan based on current financial condition.
- Listening to customers and negotiating solutions that met creditor and debtor needs.
- Processing debtor payments and updating accounts to reflect new balance.
- Negotiating settlements with debtors to recover outstanding balances while preserving client relationships.
- Managing a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
CCTV Operator
Lichi Security System Limited
Nyeri
04.2023 - 06.2023
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
Internship
DCI OFFICES
Laikipia
02.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Undertaking investigation on serious crimes
- Conducted forensic analysis
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Attachment
OFFICE OF DIRECTOR OF PUBLIC PROSECUTION
Laikipia West
07.2021 - 09.2021
- Presented cases in court
- Ensured security of complaints and the witnesses
- Prosecution for those charged by police
- Ensured that justice is delivered for parties.
- Protected and promoted human rights and democracy
Education
Diploma In Criminology And Security Studies - Humanities And Social Science
Chuka University
Chuka12.2021
Skills
- Account Reconciliation Mastery
- Team Leadership Qualities
- Professionalism and Ethics
- Effective Communication Techniques
- Decision-Making Competence
- Debt recovery expertise
- Conflict Resolution Strategies
- Credit Control Management
- Legal Compliance Knowledge
Languages
English
Bilingual or Proficient (C2)
Kiswahil
Bilingual or Proficient (C2)
Kikuyu
Bilingual or Proficient (C2)
References
STEVE KIBANGENDI, DCIO NANYUKI
Phone No: 0722765392
GEOFFREY GACHOKI
PHONE NO:0727996765
MANAGER PREMIER CREDIT CARD (NYERI)
Timeline
Senior Collection Officer
PREMIER CREDIT KENYA
08.2023 - Current
CCTV Operator
Lichi Security System Limited
04.2023 - 06.2023
Internship
DCI OFFICES
02.2022 - 12.2022
Attachment
OFFICE OF DIRECTOR OF PUBLIC PROSECUTION
07.2021 - 09.2021
Diploma In Criminology And Security Studies - Humanities And Social Science
Chuka University