Eddy Kinya Kaburu
Healthcare Manager
Nairobi ,Kenya
Summary
Patient-focused Healthcare Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solution,resolving conflicts and passionate about facilitating excellent patient care.
Patient-oriented Clinical Manager with Nine years background, seeking to bring talent and expertise to growing organization. Skilled in developing programs to improve clinical staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services.
High-performing Clinical Officer with integrity and leadership skills. Applies knowledge and abilities to positively impact on Healthcare Systems. Flexible in different situations and dynamic conditions.
Overview
15
15
years of professional experience
Work History
Assistant Healthcare Manager (LOCUM)
Mbagathi County Referral Hospital
Nairobi , Kenya
02.2023 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided medical advice and support to patients, families, and healthcare personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Improved clinical quality by analyzing performance metrics, patient outcomes and delivery of care.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Provided guidance and mentorship for junior medical staff members.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Addressed customer complaints promptly in order to maintain positive relationships with stakeholders.
- Identified opportunities for cost savings throughout the organization.
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Monitored budgeting activities, including payroll, supplies, and equipment costs.
- Implemented cost-saving measures while maintaining high-quality services.
- Supervised medical billing staff to ensure accurate coding and timely collections.
- Maintained a safe environment by enforcing infection control standards throughout the facility.
- Ensured compliance with federal, state, and local regulations related to healthcare operations.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Negotiated contracts with vendors for supplies, equipment, or other resources required by the facility.
- Created strategies for improving customer service standards in the facility.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Worked with cross-functional teams to achieve goals.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Coordinated with clinical personnel to ensure appropriate staffing levels for each department.
Head of Clinical Services
Nyali Healthcare limited
Mombasa , Kenya
05.2020 - 01.2023
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made recommendations for new hires.
- Participated in on-going strategic planning work through collaboration with the CEO and the senior management team.
- Facilitated peer-to-peer conflict resolution.
- Devised training programs to close gaps in nurse and staffs' competencies.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated over 60 employees through supervision, training and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Participated in monthly meetings with department heads to discuss census information, admissions and discharges for residents.
- Collaborated with Quality Team to develop outcomes statistics.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive clinical &non clinical changes.
- Optimized case and clinical management and recommended plans to improve safety and health programms.
- Oversaw continuous medical education programs (CME) and developed and initiated policies and procedures to standardize delivery of care.
Healthcare Manager
Aljamea Tus Saifiyah
Nairobi , Kenya
07.2018 - 03.2020
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory.
- Facilitated and monitored screening services such as new students medical examination for admission in the university ,Annual general medical checks up for university staff and daily medical screening for walk in patients in the health facility.
- Initiated training and education programs for supporting healthcare staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Participated in fortnight meetings with department heads to discuss census information, admissions and discharges for residents.
- Directed daily operations at facility caring for more than 100 individuals.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Resource Clinical Officer
Aljamea-Tus Saifiyah
Nairobi , Kenya
08.2014 - 07.2018
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall excellent patient care.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive Clinical changes.
- Worked closely with store manager to maintain day-to-day operations.
Resource Clinical Officer
Zinduka Africa ( NGO)
Nairobi , Kenya
12.2012 - 08.2014
- Explained policies, procedures and services to patients.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed medical programs that promoted community health and research.
- Communicated with patients with compassion while keeping medical information private.
HIV Medical Case Manager
The Presidency & Cabinet affairs office
Nairobi , Kenya
07.2011 - 11.2012
- Attended outreach events to perform rapid HIV tests and provide referrals for future testing and treatment.
- Participated in health fairs and community events to explain organization's services and mission.
- Collected demographic and medical information to conduct intake for patients with HIV.
- Evaluated program effectiveness through quality assurance activities.
- Counseled clients infected with HIV on available community resources.
- Educated HIV patients on methods to use to avoid spreading disease to other individuals.
- Delivered education on reducing spread of HIV and sexually transmitted infections in schools and community centers.
Clinical Officer Student Intern
Kenyatta National Hospital
Nairobi , Kenya
11.2009 - 11.2010
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Attended training programs and seminars to continue level of competency.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Directed patients to exam rooms to prepare for examination and treatment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Escorted patients to examination rooms and prepared for physician exams.
- Charted all patient services in records with high accuracy.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Measured specimens and delivered to laboratory.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Education
Bachelor of Science - Health Systems Management
10.2018
- Second Class Honors Upper Division
Associate of Science - Clinical Medicine And Surgery
10.2009
Skills
- Analytical skills
- Excellent communication skills( verbal& Written)
- Ability to prioritize effectively
- Excellent presentation and Facilitation skills
- Critical thinking
- Detail-oriented
- Decision Making
- Unit supervision
- Organizing staff schedules
- Quality medical care
- Documentation and reporting
Languages
English
Upper Intermediate
B2
Swahili
Upper Intermediate
B2
Referees
1.Dr Paul.J.Onyango
Consultant Obstetrician Gynecologist
Nyali Healthcare limited Doctors Plaza
P.O BOX 84797-80100 Mombasa
Tel: 254 722 389 858
Email;
2. Dr Hassan Bharmal
General Surgeon &Endoscopist
Aljamea-Tus-Saifiyah Hospital
P.O BOX 87810-80100 Mombasa
Tel:+254 721 444 369
Email;hassanbharmal@gmail.com
Others.
Total working experience (Years);11yrs of working experience as a Clinical Officer and 5 years as Healthcare Manager.
Professional Registration Number:HESMA-#343.COC-9510.
ID No: 247616
DOB: 29th June 1986.
Timeline
Assistant Healthcare Manager (LOCUM) - Mbagathi County Referral Hospital
02.2023 - Current
Head of Clinical Services - Nyali Healthcare limited
05.2020 - 01.2023
Healthcare Manager - Aljamea Tus Saifiyah
07.2018 - 03.2020
Resource Clinical Officer - Aljamea-Tus Saifiyah
08.2014 - 07.2018
Resource Clinical Officer - Zinduka Africa ( NGO)
12.2012 - 08.2014
HIV Medical Case Manager - The Presidency & Cabinet affairs office
07.2011 - 11.2012
Clinical Officer Student Intern - Kenyatta National Hospital
11.2009 - 11.2010
Kenya Methodist University - Bachelor of Science, Health Systems Management
Jomo Kenyatta University School of Medicine - Associate of Science, Clinical Medicine And Surgery
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