EDDIE ODHIAMBO OWUOR

-Manage overall PAR, migration and early vintage indicators of the Branch Debt Portfolio at below the set thresholds.
-Facilitate debt refinancing of other facilities and issue of cheques to other competitor institutions
-Issue demand letters as per the recovery strategies policy framework
-Overall management/ monitoring of the branch loan book to ensure nil frauds and losses.

• Maintain and grow the existing Personal Banking liability and asset portfolios through enhanced relationship management.
• Ensure timely and accurate processing (appraisals and recommendations) of Personal Banking credit applications and account opening documents within service level agreements.
• Support the branch Sales Teams in cross selling personal banking (both assets and liabilities based) -Authorisation and confirmation of newly onboarded account documents and alternative channels set ups.
• Monitoring and management of the overall PAR for Personal Banking facilities at the branch to ensure it is below target of 5% of the debt portfolio.
• Attending to walk in/ referred customers -Overall management/ monitoring of the branch Personal Banking products to ensure nil frauds and losses.

• Namanga Branch (Kenya) -Maintain and grow the existing micro Banking liability and asset portfolios through enhanced relationship management.
• Ensure timely and accurate processing (appraisals and recommendations) of Personal Banking credit applications and account opening documents within service level agreements.
• Support the branch Sales Teams in cross selling micro banking (both assets and liabilities based) -Authorisation and confirmation of newly onboarded account documents and alternative channels set ups.
• Monitoring and management of the overall PAR for micro facilities at the branch to ensure it is below target of 5% of the debt portfolio and other parameters such as migration, early vintage.
• Attending to walk in/ referred customers -Overall management/ monitoring of the branch micro Banking products to ensure nil frauds and losses.

• Manage overall PAR, migration and early vintage indicators of the Branch Debt Portfolio at below the set thresholds.
• Facilitate debt refinancing of other facilities and issue of cheques to other competitor institutions -Issue demand letters as per the recovery strategies policy framework -Overall management/ monitoring of the branch loan book to ensure nil frauds and losses.

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• Attending to walk in/ referred customers -Overall management/ monitoring of the branch business and mortgage Banking products to ensure nil frauds and losses.
• Produced regular customer feedback and complaints reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Executed regular process updates to reduce discrepancies and enhance scheduling across weekly calendars and programs.

• Ensure timely and accurate on boarding of new customers.
• Ensuring timely submission and compliance of account opening documents within service level agreements.
• Timely handling of customer queries and complaints.
• On boarding of new customers through alternative channels set ups.
• Offering customer experience excellence through my touch point -Attending to walk in/ referred customers.
• Banking Hall Queue management through EQMS