Solution Engineer
SasaIT Limited
08.2025 - 03.2026
EDDIE LUNDU
Network Engineer
Nairobi
Timeline
Intermediate Certificate - Cisco Certified Network Associate(CCNA)
African Advanced Level Telecommunication Institute
08.2024 - 11.2024
Network Engineer
NTT Data
07.2024 - 02.2025
Desktop Support Engineer
STATE DEPARTMENT FOR IMMIGRATION
06.2023 - 09.2023
Bachelor Of Science - Information Technology
Kaimosi Friends University
11.2020 - 11.2024
Kakamega School
2016 - 2019
Kaimosi Friends Primary School
2008 - 2015
Work History
Solution Engineer
SasaIT Limited
KASNEB Toweres -Upper Hill,Nairobi
08.2025 - 03.2026
- Collaborated with cross-functional teams to gather requirements and develop tailored solutions.
- Assisted in troubleshooting technical issues, enhancing user experience and satisfaction.
- Developed documentation for system configurations and best practices, improving team knowledge sharing.
- Participated in product demonstrations, effectively communicating features and benefits to clients.
- Network Design & Implementation. I planned, configured, and deployed secure wired and wireless network infrastructures.
- Designed scalable LAN/WAN solutions to meet client requirements.
Network Engineer
NTT Data
Nairobi, 30
07.2024 - 02.2025
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Streamlined network management with automated monitoring tools.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Desktop Support Engineer
STATE DEPARTMENT FOR IMMIGRATION
Nairobi, 30
06.2023 - 09.2023
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
Education
Kaimosi Friends Primary School
Vihiga, Kenya 2008 - 2015
Kakamega School
Kakamega,Kenya 2016 - 2019
Bachelor Of Science - Information Technology
Kaimosi Friends University
Vihiga, Kenya 11.2020 - 11.2024
Intermediate Certificate - Cisco Certified Network Associate(CCNA)
African Advanced Level Telecommunication Institute
Nairobi, Kenya 08.2024 - 11.2024
Skills
- Network configuration
- IP addressing and subnetting
- OSPF routing
- Network Troubleshooting Abilities
- DNS implementation
- Strong troubleshooting skills
- Firewall functionality
- Cisco switching expertise
- Network performance monitoring
- Routing protocol expertise
Summary
Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design.
Quote
It is never too late to be what you might have been.
George Eliot