EDDAH MWENDE MUSYOKA
RECEPTIONIST
Summary
I am a highly motivated and well-organized professional equipped with varied experiences in administrative roles. I am driven to increase overall efficiency while maintaining cooperation and team work. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am highly efficient and accurate with strong planning, problem-solving, stress management and communication skills. I am currently seeking the receptionist position in your organization which will allow e to broaden my knowledge and also help reach the organizations objectives.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
RECEPTIONIST
Edinburgh Physioplus & Wellness Centre
Nairobi, Nairobi County
11.2021 - 12.2022
- Start and manage social media accounts increasing engagement and reach
- Create content to use on the social media accounts
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Troubleshot copy machines and printers and scheduled service as needed.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
CUSTOMER CARE AGENT
Airtel Enterprise Machakos
Machakos, Macakos county
05.2018 - 08.2019
- Reached out to potential customer leads through cold calling to maintain positive business and customer relationships
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Responded to customer needs through competent customer service and prompt problem-solving to help with retention and drive sales
- Coordinated timely responses to online customer communication and researched complex issues.
- Assisted walk-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted available products and services to customers during service, account management and order calls.
WAITRESS AND HOSTESS
Travellers Beach,Hotel and Club
Mombasa, Mombasa County
01.2016 - 06.2016
- Greet customersand escorted them to their reserved tables
- Shared knowledge of menu items and flavors,daily and seasonal specials enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean, during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
Education
LLB (Currently on Hold) - Law
The Catholic University of Eastern Africa
Karen 08.2016 - 12.2019
Kenya Certificate of Secondary Education - Kenyan Curriculum
St. Mary's Mutito Girls Secondary School
Mutito, Ndooa 02.2011 - 12.2015
Kenya Certificate of Primary Education - Kenyan Curriculum
Donholm Primary School
Donholm 01.2006 - 12.2010
Skills
Customer Service
Research and report writing
Professional demeanor
Graphics Design
Office management
Social Media management
Organization skills
Creative thinking and conflict resolution
Microsoft Office Efficiency
Interests
- Travelling
- Reading
- Watching Movies
- Swimming
- Creative Arts
- Baking
Timeline
RECEPTIONIST
Edinburgh Physioplus & Wellness Centre
11.2021 - 12.2022
CUSTOMER CARE AGENT
Airtel Enterprise Machakos
05.2018 - 08.2019
LLB (Currently on Hold) - Law
The Catholic University of Eastern Africa
08.2016 - 12.2019
WAITRESS AND HOSTESS
Travellers Beach,Hotel and Club
01.2016 - 06.2016
Kenya Certificate of Secondary Education - Kenyan Curriculum
St. Mary's Mutito Girls Secondary School
02.2011 - 12.2015
Kenya Certificate of Primary Education - Kenyan Curriculum
Donholm Primary School
01.2006 - 12.2010