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Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in Networking & Security systems.Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

To work on challenging job that will acquire my skills and offer a significant learning and performance-based career in the latest and growing industry.
14+ Working experience in IT infra, including last 3+ year as Chief Information Security Officer in Grind Master Machine Pvt Ltd. Analyzing organization security requirement , Creating Security guidelines inline with ISMS 27001-2013 . Implementing various security tool to maintain data security . Crating ISMS training manuals and providing training to all employee. Finding correct tools to match organization security needs . Collecting evidence as per difference data security SOPs. Heading Internal ISMS Audits of Organization. Attending ISMS audits as CISO. Maintaining all ISMS activity calender for retaining the ISMS certification.
IT Project Management, IT Budget Management , Plan and implement various IT technology satiable for organization .

Seeking an entry-level position to begin my career in a high-level professional environment. To secure CRM which helps to connect with clients for troubleshooting. Bulezone for managing of data. Citrix for using for maintaining genesis cloud media and cspro and web-applications. Flexible Technical Support Engineer with 1.6 years of experience helping clients maintain smooth operations. Expertise in different systems and various environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Dogged Technical Support Engineer verifies resolution of all assigned calls by decisively tracking and eliminating root causes. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Evans Murithi

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Technical Support Engineer

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Bachelor Of Science In Telecommunications - Telecommunications

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Technical Support Engineer

Bachelor Of Science In Telecommunications - Telecommunications

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