FIONA WANG'ANG'A
Operation Officer
Mombasa,28
Summary
Seasoned Operations Manager and talented leader with Five (5) years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Manager
Stratostaff East Africa Limited
01.2022 - Current
- Reported issues to higher management with great detail.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Tracked over 50 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzing and maintaining operational data, and monitoring product inventories.
- Overseeing human resources development policies, training, and performance reviews.
ADMINISTRATION ASSISTANT
STRATOSTAFF EAST AFRICA LTD
10.2019 - 12.2021
- Maintain supplies inventory
- Answering and direction phone calls and emails
- Administering payslips to employees
- Resolve Administrative problems
- Preparation and scheduling reports
- Maintaining manual and computer filing systems
- Database Management (Employees Background Checks, Employees Leave management, Recruits Database)
- Assisted coworkers and staff members with special tasks on daily basis.
SALES ADMINISTRATOR
JAMII TELECOMMUNICATIONS LIMITED
06.2019 - 09.2019
- Account management, Generating new clients, Creating plans and schedules on field visits
RECEPTIONIST
TAVERN GRILL SHANZU
02.2019 - 05.2019
- Room reservations, Guest registrations, Credit check, Key control, mail and message service
SALES PERSON
ZUCA SOLUTIONS LIMITED
09.2018 - 01.2019
- Graphic design, Social media marketing, Content creation, Sales and marketing, Web design
I T ASSISTANT
NAKURU LAW COURTS
01.2018 - 04.2018
- Installation of operating systems (windows, Ubuntu, ios), Installation of Microsoft office, Crimping Ethernet cables, Configuration of computers, printers, scanners, routers, access points, Replacement of faulty of the system unit, power supply, hard disk, Expansion of RAM, CCTV surveillance
RECEPTIONIST
GLOVINE MOTOR BUZAARS
03.2016 - 08.2016
- Filling, Processing and maintaining legal requirements (city council, Neema), Managing database, Answering calls, taking messages and handling correspondence
Education
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY -
KABARAK UNIVERSITY
Nakuru 01.2016 - 04.2018
CERTIFICATE IN COMPUTER APPLICATION -
GERMAN TECHNICAL INSTITUTE
Nakuru 01.2016 - 04.2016
CERTIFICATE IN SECONDARY EDUCATION -
JOMO KENYATTA HIGH SCHOOL
Nakuru 01.2012 - 04.2015
CERTIFICATE IN PRIMARY EDUCATION -
MOI PRIMARY SCHOOL
Nakuru 01.2004 - 04.2011
Skills
Critical thinking
undefinedCertification
Occupational Health and Safety Certificate
References
- Dr Waiganjo, Director – Kabarak University, 0722337207
- Mr Ben Bella AArat, Senior ICT Officer, 0725980869
- Miss Susan Khatete, Operation Manager, Stratostaff .E.A Ltd, 0713373694
Timeline
Operations Manager
Stratostaff East Africa Limited
01.2022 - Current
ADMINISTRATION ASSISTANT
STRATOSTAFF EAST AFRICA LTD
10.2019 - 12.2021
SALES ADMINISTRATOR
JAMII TELECOMMUNICATIONS LIMITED
06.2019 - 09.2019
RECEPTIONIST
TAVERN GRILL SHANZU
02.2019 - 05.2019
SALES PERSON
ZUCA SOLUTIONS LIMITED
09.2018 - 01.2019
I T ASSISTANT
NAKURU LAW COURTS
01.2018 - 04.2018
RECEPTIONIST
GLOVINE MOTOR BUZAARS
03.2016 - 08.2016
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY -
KABARAK UNIVERSITY
01.2016 - 04.2018
CERTIFICATE IN COMPUTER APPLICATION -
GERMAN TECHNICAL INSTITUTE
01.2016 - 04.2016
CERTIFICATE IN SECONDARY EDUCATION -
JOMO KENYATTA HIGH SCHOOL
01.2012 - 04.2015
CERTIFICATE IN PRIMARY EDUCATION -
MOI PRIMARY SCHOOL
01.2004 - 04.2011
Similar Profiles
COLLINS KIPCHIRCHIRCOLLINS KIPCHIRCHIR
Technical Sales and Projects Engineer at Euro Lifts East Africa LimitedTechnical Sales and Projects Engineer at Euro Lifts East Africa Limited
DUNCAN KIMAMO GACHURUDUNCAN KIMAMO GACHURU
Accounts Payable Accountant at Maisha Steel (East Africa) LimitedAccounts Payable Accountant at Maisha Steel (East Africa) Limited
FRANCIS BULIMO IndimuliFRANCIS BULIMO Indimuli
Managing Director at Hipora Business Solutions EAST AFRICA LIMITEDManaging Director at Hipora Business Solutions EAST AFRICA LIMITED
Jacinta Nduta WanyoikeJacinta Nduta Wanyoike
Administrative Assistant and Host at Close the Gap KenyaAdministrative Assistant and Host at Close the Gap Kenya
Delinah MijideDelinah Mijide
Office Admin at Swahili Beach ApartmentsOffice Admin at Swahili Beach Apartments