Alister Wabuti Sundays
Statistician
Nairobi,30
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I Bring valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Business - Provision of Live Sound for Events
Self-Employed
Nairobi
01.2019 - Current
- Conduct market research to identify opportunities for promotion and growth
- Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
- Analyze research to target the best audience and maximize reach
- Formulate and perform necessary information analysis aimed at evaluating training return on investment, improving performance, enhancing service delivery and customer service
- Ensure that all customer requests communicated to enhance the event experience are attended to promptly within 1 week.
- Remain alert during all events and provide feedback aimed at improving service delivery standards and customer experience.
- Be familiar with all key contact persons in each organization and maintain healthy rapport with them.
Client Service Coordinator
Raiser Resource Group
Nairobi
10.2017 - 12.2018
- Guided customers in completing pre & post-training requirements accurately and efficiently hence increased the turn-around me to 1week.
- Drove business development by effective communication with customers to increase their knowledge of the company's deliverable products hence increase in uptake of new products by 50%.
- Produced detailed departmental reports and updates
for senior management that helped make informed data-driven decisions. - Researched and contextualized our content to our client's needs which in-turn ensured repeated business for close to 100% of our clients.
- Improved our departmental service delivery through creating a dashboard that readily captured and analysed our training data hence timely intervention in cross correcting.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, made changes to database as necessary.
- Resolved and de-escalated customer complaints by solving issues quickly, achieved more than 80% of customer satisfaction.
- Collaborated with team members to implement new initiatives for customer service that resulted in customer loyalty.
- Managed the delivery consultants through effective communication on clients needs, content contextualization and best delivery practices that increased their Net Promoter Score by more than 50%.
Logistics Officer
Independent Electoral and Boundaries Commission
Nairobi
07.2017 - 09.2017
- Assessed accuracy and corrected budget estimates and proposals to ensure compliance with established regulations.
- Led and developed numerous employee training programs to ensure consistently high performance in all situations.
- Responsible for deployment of all new equipment to the correct department.
- Oversaw all logistics functions for key departments, including maintenance, tactical and health services.
- Drew distribution network for the supply of election materials.
Data Analytics Intern
John Snow Inc.
Nairobi
10.2016 - 02.2017
- Extracted data from DHIS2, an MoH software that contains contraceptives supply chain data, for analysis hence informed decisions on solutions.
- Conducted focused research to assist to improve the supply chain of contraceptives in counties and sub counties hence increase in supply chain efficiency.
- Checked incoming data for accuracy and integrity, independently identifying and resolving problems. •
Participated in meetings, took copious notes for all attendees and distributed details to relevant stakeholders. - Input data into the main database, updating information with latest product distribution details.
Bancassurance Intern
AAR Insurance Ltd
Nairobi
03.2016 - 07.2016
- Designed an incentive Programme tool for the banks and agents that increased the turn around me for issuance of incentives by 100%.
- Timely execution of all quotation requests from 2 days to an hour or 2.
- Accelerated premium allocations for all new add-ons through constant communication with the membership department.
- Liaised with the nance department to ensure all payments from clients are up to date hence increasing debt collection by close to 50%.
Administration Officer
WhiteStones Supplies
Nairobi
09.2015 - 02.2016
- Managed new staff orientation and equipment allocation.
- Generated and sent customer invoices, submitted payments and updated accounts.
- Led cross-functional communication initiatives to ensure account order timelines were met.
- Provided staff with instructions for changes and improvements in front-line productivity according to management directions.
- Recovered debts through constant communication with our clients that saw an increase in debt recovery by 100%.
- Maintained physical records and digital databases. Developed and strengthened client relationships by providing efficient and knowledgeable support hence ensuring customer loyalty
Education
Bachelor of Science - Statistics
Kenyatta University
Nairobi 09.2011 - 12.2015
Skills
Understanding of business functions
Live events
Effective information delivery
Report preparation
Written and oral communication
Warehousing functions
Staff education and training
Data formatting
Data analysis
Documentation and control
Office administration
Operations oversight
Administrative support
Timeline
Business - Provision of Live Sound for Events
Self-Employed
01.2019 - Current
Client Service Coordinator
Raiser Resource Group
10.2017 - 12.2018
Logistics Officer
Independent Electoral and Boundaries Commission
07.2017 - 09.2017
Data Analytics Intern
John Snow Inc.
10.2016 - 02.2017
Bancassurance Intern
AAR Insurance Ltd
03.2016 - 07.2016
Administration Officer
WhiteStones Supplies
09.2015 - 02.2016
Bachelor of Science - Statistics
Kenyatta University
09.2011 - 12.2015