MS Office
Dwight Pamba
Team Manager
Nairobi
Summary
I am a dedicated and results-oriented professional with over 2 years of experience in team management, customer service, and social media influencing. Throughout my career, spanning 4 years, I have accumulated a wealth of experience in diverse roles, showcasing my ability to lead and motivate teams, enhance customer satisfaction, and contribute to positive business outcomes. My skills span across various domains, including conflict management, coaching, performance improvement, and effective communication. With a background in Environmental Planning and Management, I am deeply passionate about sustainability and environmental initiatives. This passion has not only shaped my professional journey but also added a unique perspective to my approach in every role. I am committed to leveraging my skills and experiences to contribute effectively to dynamic teams and projects. My strong foundation in environmental studies provides me with a holistic understanding of complex issues, while my versatile professional capabilities enable me to adapt to evolving challenges. I thrive on being a catalyst for positive change, both within teams and in the broader context of contributing to a sustainable future.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Team Manager
CCI Kenya
03.2023 - Current
- The main purpose of this role is to provide quality and efficient service to clients through leading, managing, developing, and motivating a team of call center agents
- I manage a team of 12 customer service representatives, and my main responsibilities are the following:
- Ensuring efficient daily operation of the team against KPI's
- Facilitating ongoing team performance improvement
- Monitoring and planning weekly team performance
- Adhering to the level of authority as per the job description
- Driving performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Social Media Influencer
Wowzi
11.2019 - Current
- A part-time social media nano influencer working with Wowzi remotely in social media marketing of various brands to steer positive business outcomes.
- Create, curate and manage published content for feed and stories across social media channels.
- Monitor and build social media following by maintaining solid online presence via community engagement.
Customer Service Representative
CCI Kenya
04.2022 - 03.2023
- As a customer service representative, I offered necessary assistance and support to clients and provided information about the company's products to new or existing customers
- My key role covered responding to customer enquiries and resolving complaints or forwarding them to the appropriate department for a solution
- I attended to calls and correspondences, providing information with respect to insurance policies, and also communicated any changes in policy to existing and prospective clients
- The main objective of my role was to keep customers informed and satisfied at all times.
Student Intern
Grounds Maintenance And Landscaping Section, Kenyatta University
10.2021 - 01.2022
- As a student on practicum attachment at the Grounds Maintenance and Landscaping office, I was assigned the following duties and responsibilities, which informed my routine
- The roles delegated were derived from waste management and resource use planning thematic areas
- Inspecting the status of litter bins and waste disposal pits within the university
- Supervising the groundskeepers cleaning various sections of the university premises
- Overseeing waste collection from the various disposal pits and its transportation to the dumpsite
- Inspecting waste management at the various facilities within the institution, i.e., the laboratories, kitchens, funeral home, health unit, and food outlets
- Overseeing the watering of lawns, flowers, and trees using the water bowser truck
- Conducting spot-checks of the drip line irrigation system within the university to ensure optimal functioning
- Inspecting the management of the university's trees and flowers nursery beds.
Congressperson School of Environmental Studies
Kenyatta University
11.2019 - 10.2021
- During my stint at Kenyatta University, while pursuing my bachelor's degree, I was elected by fellow students to serve as a student leader at the Kenyatta University Students Association (KUSA), the student governing body
- I represented the school of environmental studies as the congressperson
- My roles and responsibilities as the congressperson were to:
- Represent students in selected School and departmental administrative and academic meetings
- Represent the constituents in Congress
- Address students during the Deans forums
- Be a link between the students and the respective School administration
- Assist in maintaining sanitation and a clean environment at our zone of representation
- Keep in touch with our respective Deans of School in ensuring safe, convenient and habitable learning environment
- Oversee departmental club affairs
- Organize events, sporting activities and other co-curricular activities in our congressional areas
- In consultation with the Dean organise KUSA approved and funded school activities
- Monitor and advise on the implementation of policies affecting our constituents.
Education
Bachelor of Environmental Planning And Management - Environmental Studies
Kenyatta University
Nairobi, Kenya 04.2001 -
High School Diploma -
St. Peter's Mumias Boys High School
Mumias, Kenya 04.2001 -
Skills
Environmental Planningundefined
Certification
Certificate of Achievement Solera IAA Product Training Completion- Solera, Inc.
Software
SPSS
Timeline
Certificate of Completion: STEP UP - Agent to Supervisory Role Development Programme
04-2023
Team Manager
CCI Kenya
03.2023 - Current
Certificate of Achievement Solera IAA Product Training Completion- Solera, Inc.
05-2022
Customer Service Representative
CCI Kenya
04.2022 - 03.2023
Student Intern
Grounds Maintenance And Landscaping Section, Kenyatta University
10.2021 - 01.2022
Social Media Influencer
Wowzi
11.2019 - Current
Congressperson School of Environmental Studies
Kenyatta University
11.2019 - 10.2021
Bachelor of Environmental Planning And Management - Environmental Studies
Kenyatta University
04.2001 -
High School Diploma -
St. Peter's Mumias Boys High School
04.2001 -
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