DUNCAN ONGERI
SALES AND MARKETTING ASSOCIATE
NAIROBI
Summary
Client-oriented in customer service and sales with collaborative history working with clients from previous market sectors to add strategic business value and generate leads. Creative channel developer with long-term strategic client retention strategy and product lifecycle innovation. Data-driven marketing strategist with extensive product lifecycle management and statistical modeling experience. Experienced in opera cloud, digital marketing strategies in hospitality industries. Also, a revenue focused sales coordinator that focuses in innovative marketing long term development.
Overview
2
2
years of professional experience
Work History
Sales and Marketing Coordinator & Reservations
Palacina The Residents And The Suits
08.2023 - Current
- Provided support to marketing initiatives by producing creative content that attract business.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Collaborated with sales and marketing and revenue teams to coordinate promotional activities.
- Implemented advertising campaigns and prepared promotional materials.
- Provide better rates to agents that partner with our facility.
Revenue and Digital Marketing Trainee.
The Panari Hotel Group
12.2022 - 06.2023
- Created unique and better ideas about sales and developed creative ways to solve problems.
- Created relevant,and high-quality communication skills that improved customer service.
- Prioritized tasks to achieve highest productivity while maintaining work quality and ethics.
- Assisted with social media profiles by creating and posting engaging text, image, mails and video content aligned with organization's goals and visions.
Front Office Trainee
The Boma Hotels
09.2022 - 12.2022
- Received packages and mail at front desk and dispersed to correct employees in health club department.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured the health club packages were well communicated to guests and ensured correct records for filing.
Front Office Receptionist Trainee
Sandtons Palace Nairobi
09.2021 - 12.2021
- Maintained clean reception area to promote positive, professional environment for clients and fellow colleagues.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handling online emails like booking.com and other websites.
Education
Hospitality Management - Diploma in International Hospitality Management
Boma International Hospitality College
Nairobi, Kenya 04.2001 -
No Degree - Kenya Certificate of Secondary Education
Cardinal Otunga High School Mosocho
Kisii, Kenya 04.2001 -
No Degree - Kenya Certificate of Primary Education
The Elimu School
Kisii, Kenya 04.2001 -
Skills
Business Planning
undefinedTimeline
Sales and Marketing Coordinator & Reservations
Palacina The Residents And The Suits
08.2023 - Current
Revenue and Digital Marketing Trainee.
The Panari Hotel Group
12.2022 - 06.2023
Front Office Trainee
The Boma Hotels
09.2022 - 12.2022
Front Office Receptionist Trainee
Sandtons Palace Nairobi
09.2021 - 12.2021
Hospitality Management - Diploma in International Hospitality Management
Boma International Hospitality College
04.2001 -
No Degree - Kenya Certificate of Secondary Education
Cardinal Otunga High School Mosocho
04.2001 -
No Degree - Kenya Certificate of Primary Education
The Elimu School
04.2001 -
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