DUNCAN ONGERI
SALES AND MARKETTING ASSOCIATE
NAIROBI
Summary
Client-oriented in customer service and sales with collaborative history working with clients from previous market sectors to add strategic business value and generate leads. Creative channel developer with long-term strategic client retention strategy and product lifecycle innovation. Data-driven marketing strategist with extensive product lifecycle management and statistical modeling experience. Experienced in opera cloud, digital marketing strategies in hospitality industries. Also, a revenue focused sales coordinator that focuses in innovative marketing long term development.
Overview
2
2
years of professional experience
Work History
Sales and Marketing Coordinator & Reservations
Palacina The Residents And The Suits
Nairobi, Kenya
08.2023 - Current
- Provided support to marketing initiatives by producing creative content that attract business.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Collaborated with sales and marketing and revenue teams to coordinate promotional activities.
- Implemented advertising campaigns and prepared promotional materials.
- Provide better rates to agents that partner with our facility.
Revenue and Digital Marketing Trainee.
The Panari Hotel Group
Nyahururu, Kenya
12.2022 - 06.2023
- Created unique and better ideas about sales and developed creative ways to solve problems.
- Created relevant,and high-quality communication skills that improved customer service.
- Prioritized tasks to achieve highest productivity while maintaining work quality and ethics.
- Assisted with social media profiles by creating and posting engaging text, image, mails and video content aligned with organization's goals and visions.
Front Office Trainee
The Boma Hotels
Nairobi, Kenya
09.2022 - 12.2022
- Received packages and mail at front desk and dispersed to correct employees in health club department.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured the health club packages were well communicated to guests and ensured correct records for filing.
Front Office Receptionist Trainee
Sandtons Palace Nairobi
Nairobi, Kenya
09.2021 - 12.2021
- Maintained clean reception area to promote positive, professional environment for clients and fellow colleagues.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handling online emails like booking.com and other websites.
Education
Hospitality Management - Diploma in International Hospitality Management
Boma International Hospitality College
Nairobi, Kenya 04.2001 -
No Degree - Kenya Certificate of Secondary Education
Cardinal Otunga High School Mosocho
Kisii, Kenya 04.2001 -
No Degree - Kenya Certificate of Primary Education
The Elimu School
Kisii, Kenya 04.2001 -
Skills
Business Planning
Product and Service Sales
Brand Management
Operations Management
Customer Retention
Negotiation
Complaint Resolution
Personnel Management
Strategic Planning
Sales Tactics
Sales Support
Business Administration
Account Penetration
Timeline
Sales and Marketing Coordinator & Reservations
Palacina The Residents And The Suits
08.2023 - Current
Revenue and Digital Marketing Trainee.
The Panari Hotel Group
12.2022 - 06.2023
Front Office Trainee
The Boma Hotels
09.2022 - 12.2022
Front Office Receptionist Trainee
Sandtons Palace Nairobi
09.2021 - 12.2021
Hospitality Management - Diploma in International Hospitality Management
Boma International Hospitality College
04.2001 -
No Degree - Kenya Certificate of Secondary Education
Cardinal Otunga High School Mosocho
04.2001 -
No Degree - Kenya Certificate of Primary Education
The Elimu School
04.2001 -