Hi, I’m
DUNCAN MUIA
Summary
With over six years of experience in Knowledge, Learning, and Development, specializing in creating and managing dynamic learning environments. Proven expertise in designing, delivering, and evaluating diverse learning initiatives for Higher Education Institutions (undergraduate and postgraduate) and organizations. Focused on driving impactful learning experiences that empower learners to advance their careers and excel in fast-paced environments.
Overview
6
years of professional experience
Work History
Independent Consulting
Learning and Development Consultant
06.2024 - Current
Job overview
- Developed strategic plans for clients that effectively addressed their specific needs and priorities.
- Built leadership and employee development curriculum for more than [Number] [Type] employees.
- Consulted with individual business units to determine desired learning outcomes.
- Supported organizational objectives through strategic alignment of learning initiatives.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Identified potential risks associated with projects, implementing mitigation measures to minimize negative impacts on progress.
- Improved organizational capacity through the implementation of effective training programs and workshops.
- Maintained up-to-date knowledge of market trends, competitor activities, and global development issues relevant to client industries-informing strategic decision-making processes accordingly.
Absa Bank Kenya PLC
Learning and Development Manager
03.2023 - 05.2024
Job overview
- Work closely with trainers, volunteers, and country staff across all offices to gather insights, identify training needs and requirements for training materials development
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Managed, designed, developed, organized, and facilitated learning and development activities through various methodologies i.e
- (workshops, distance learning, e-learning, and/or training courses) and platforms
- Published reports, highlight success stories, and communicate impact/overall results for all knowledge and learning interventions
- Stayed abreast of global Banking industry learning and development trends and incorporating innovative learning approaches to trainings
- Evaluate the effectiveness of training programs through assessments, surveys, focus group discussions and matched KPI metrics to learning interventions
- Worked to formulate functional learning Academies with relevant training and knowledge management initiatives as required from time to time - Data & Digital, Operations, Credit, Graduate Trainee, Retail and Business Banking Academies
- Led the formulation and operation of strategies, policies, SOPs, and guidelines geared towards learning, development and knowledge sharing across Absa Bank
- Managed budgets and inventory to minimize costs for functional budgets - managed a budget of 116M in the year 2023, managed a functional budget of 150M for 2024.
Strathmore Business School
Acting Head of Coaching Department & Business Development Manager
05.2022 - 03.2023
Job overview
- Collaborated with VPs, Directors, heads, and lecturers to identify learning needs and develop comprehensive learning programs aligned with organizational goals
- Teamed up with internal and external lecturers, and coaches to produce and share regular publications, informing on trends and effective management strategies
- Led the formulation of departmental strategies, policies, SOPs, and guidelines geared towards learning, development and knowledge sharing across Strathmore Business School.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Strathmore Business School
Executive Administrator Coaching Department
04.2020 - 04.2022
Job overview
- Collaborated with VPs, Directors, heads, and lecturers to identify learning needs and develop comprehensive leadership programs aligned with client goals
- Created training materials under the guidance of senior lecturers
- Managed budgets and inventory to minimize costs and maximize profits
- Collaborated with lecturers and external consultants to provide recommendations on improvements to curricula and teaching methods to coaches, mentors, facilitators
- Worked closely with the client leadership to foster a culture of continuous improvement through learning whilst focusing on performance outcomes
- Stayed abreast of global learning and development trends and incorporating innovative learning approaches to training
- Coordinated the design and delivery of Strathmore Business School Junior, Middle and Senior management programs
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Collaborated with HR to streamline onboarding processes for new hires resulting in reduced timetoproductivity.
- Utilized data and analytics to measure the effectiveness of training programs and ensure a strong return on the L&D investment for clients.
Strathmore Business School
Student Learning Program Associate
10.2018 - 03.2020
Job overview
- Supported identify learning and development needs and priorities and thereafter design, develop and implement a learning and development framework
- Supported curriculum creation and improvement with course leaders with focus on increasing pass rate and overall performance
- Coordinate the creation of Strathmore Business School programs success stories and documents detailing evidence of success, in collaboration with lecturers, deans and management
- Led the formulation of strategies, policies, SOPs, and guidelines geared towards learning, development and knowledge sharing
- Managed/oversaw the development of written materials, guides, job aids, manuals, etc
- To be used for training/learning/student development purposes and oversee the maintenance of learning materials (modules) and/or learning platforms related to learning program management, which involves coordinating the work of support staff, lecturers, and coaches, to maintain the quality and relevance of materials
- Coordinated events by managing budget, logistics and event support.
- Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
- Negotiated contracts with vendors and service providers, securing favorable terms that contributed positively toward achieving budgetary objectives.
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
- Evaluated program outcomes, providing insightful feedback for continuous improvement efforts.
Education
United States International University
Master of Science in Management and Organizational Development
04.2023
University of Eldoret
Bachelor of Science: Entomology and Parasitology
11.2017
Skills
- Curriculum Design and Delivery
- Project Management
- Instructional Design
- Excellent Facilitation
- Budget Administration
- Coaching and Mentoring
- LMS Expert
- Leadership And Stakeholder Management
- Programs Monitoring, Evaluation and Improvement
Websites
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Swahili
References
Available upon request
Timeline
Learning and Development Consultant
Independent Consulting
06.2024 - Current
Learning and Development Manager
Absa Bank Kenya PLC
03.2023 - 05.2024
Acting Head of Coaching Department & Business Development Manager
Strathmore Business School
05.2022 - 03.2023
Executive Administrator Coaching Department
Strathmore Business School
04.2020 - 04.2022
Student Learning Program Associate
Strathmore Business School
10.2018 - 03.2020
United States International University
Master of Science in Management and Organizational Development
University of Eldoret
Bachelor of Science: Entomology and Parasitology
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