DUKE ORINA
NAIROBI
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
9
9
years of professional experience
Work History
Pre-Sales Associate
MEDIACENT INTERACTIVE
NAIROBI, Kenya
07.2024 - Current
- We have built relationships with customers by providing friendly customer service.
- They analyzed sales data to identify trends and adjust sales strategies accordingly.
- We were pitching our solutions to clients by doing live demos.
- Preparations of Proposals and responding to all calls from clients, i.e., Prequalification, EOI, RFQ, and RFPSs.
- Maintain Customer relationships by giving constant support and responding to their queries.
- o Developed business pipeline using cold and warm techniques.
- o Collaborated with sales and marketing departments to support business objectives and client acquisition.
- o Penetrated targeted accounts to generate sales from within client base.
Business Development Officer
PRASOL CONSULT LIMITED
NAIROBI
09.2022 - 11.2023
- Developed and implemented business development strategies to increase sales revenue.
- Conducted market research to identify potential clients and industry trends.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Attended networking events to build relationships with potential clients.
- Developed customer outreach programs to maintain existing accounts.
- Collaborated with marketing team members on new product launches and promotions.
- Assisted in the preparation of reports outlining business development activities and results achieved.
- Maintained an up-to-date database of contacts for potential customers.
- Researched competition in order to remain competitive in the marketplace.
- Identified areas where products or services could be improved upon or enhanced.
- Analyzed customer feedback data to determine areas of improvement within the organization.
Business Development Executive
ADRIAN KENYA LIMITED
NAIROBI
02.2021 - 08.2022
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Negotiated contracts with clients for new business development initiatives.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Drafted proposals for potential customers outlining terms of service agreements.
- Established strong relationships with key decision makers within client organizations.
- Assisted in the planning and implementation of marketing campaigns using various channels such as print media, digital platforms.
- Monitored progress against goals set by management for each project or initiative undertaken.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Evaluated effectiveness of current marketing tactics used by competitors in order to gain insight into best practices.
- Implemented changes based on customer feedback received from surveys or focus groups.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Internship Trainer
Research Production and Extension (RPE), Jomo Kenyatta University of Agriculture and Technology
NAIROBI
05.2015 - 01.2017
- Assisted in the development and implementation of training programs.
- Conducted trainings for interns on various topics, such as professional development and company culture.
- Provided guidance to interns regarding their individual goals and objectives.
- Created materials for intern orientations and onboarding processes.
- Developed assessments to evaluate interns' performance during the program.
- Facilitated workshops on communication, teamwork, problem-solving, and other relevant topics.
- Organized field trips to introduce interns to different aspects of the industry they are interested in pursuing.
- Maintained records related to intern activities, such as attendance logs, evaluations.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
Master of Science - Project Management
JKUAT Main Campus
Nairobi, Kenya 04-2026
Bachelor of Science - Business And Innovation Management
JKUAT Main
Nairobi, Kenya 04-2021
Secondary Education
Kibomet A.I.C Secondary School
Kitale, Kenya 01-2014
Primary Education
Chisare Primary School
Kitale, Kenya 01-2010
CompTIA A+1000
ALLISON
ZOHO
INDIAAlison
Alison
Skills
- Preparing reports
- Program Support
- Customer Service
- Computer Skills
- Decision-Making
- Research abilities
- Work Planning and Prioritization
- Oral communication
- Business strategies
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Customer interaction
- Courteous and Professional
- Relationship Building
- Time Management
- Attention to Detail
References
Rhoda Ndoti
Human Resource and administration
+2547 26 150 089
Dr Susan Wekesa
Seniour Lecturer at Jkuat
+2547 20 800 087
Dr Mollu Abduba Ido
Managing Director Prasol Consult Ltd
+2547 26 528 460
Timeline
Pre-Sales Associate
MEDIACENT INTERACTIVE
07.2024 - Current
Business Development Officer
PRASOL CONSULT LIMITED
09.2022 - 11.2023
Business Development Executive
ADRIAN KENYA LIMITED
02.2021 - 08.2022
Internship Trainer
Research Production and Extension (RPE), Jomo Kenyatta University of Agriculture and Technology
05.2015 - 01.2017
Master of Science - Project Management
JKUAT Main Campus
Bachelor of Science - Business And Innovation Management
JKUAT Main
Secondary Education
Kibomet A.I.C Secondary School
Primary Education
Chisare Primary School
CompTIA A+1000
ALLISON
ZOHO
Alison
Alison
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