DR DAVID NJUKI NGURU

Shop Manager and Supervisor

Tealands Chemists Ltd

03.2006 - 03.2024

Ensures the chemist’s compliance to regulatory requirements
Liaises with insurance companies in the processing of claims, approvals and any consultations on Matters that may arise
Carries routine market surveys; Stocks/inventory management; carried out quantification of stock needs, and ensures minimum Losses from expiries by enforcing the FEFO system
Manages records/documentation related to patient medication records (PMRs), GDP and quality of Healthcare goods
Actively participates in the handling of clients’ complaints
Performs training of staff on commodity management, customer care, Work management, and good pharmacy practices
Carries out lifestyle change education and medication use counseling to patients suffering from non-communicable diseases (NCDs)
Conducts adherence and medication counseling
Carries out routine Bone Mineral Density testing and educates the public on osteoporosis
Advises physicians, General Practitioners, specialists and other healthcare providers on the selection, Dosage, drug interaction and side effects of medicines
Promotes childhood and infant care by encouraging exclusive breastfeeding and guiding mothers to Follow the proper immunization schedule
Promotes rational use of drugs by advising on proper use of drugs, storage, proper administration and Giving information about safe use of medicines
Carries out health promotion campaigns on a wide range of health related topics
Advises patients on the use of medical equipment and devices.
Oversees employee performance, corrects problems, and increases efficiency to maintain productivity targets.
Trains team members in successful strategies to meet operational and sales targets.
Establishes and optimizes schedules to keep coverage and service in line with forecasted demands.
Develops novel promotional campaigns to attract new customers.
Mentors team members to enhance professional development and accountability in workplace.
Implements store policies and procedures to remain compliant with corporate guidelines.
Maintains and ensures a safe working environment by enforcing adherence to safety and security protocols.
Delivers excellent customer service by timely addressing and resolving customer inquiries and complaints.
Creates employee schedules to align coverage with forecasted demands.
Interacts well with customers to build connections and nurture relationships.
Supervises creation of exciting merchandise displays to catch attention of store customers.
Implements innovative programs to increase employee loyalty and reduce turnover.
Mitigates business risks by working closely with staff members and assessing performance.
Cultivates and strengthens lasting client relationships using strong issue resolution and dynamic communication skills.
Reduces operational risks while organizing data to forecast performance trends.
Reports issues to higher management with great detail.
Trains new employees on proper protocols and customer service standards.
Trains and guides team members to maintain high productivity and performance metrics.
Handles problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observes each employee's individual strengths and initiates mentoring programs to improve areas of weakness.
Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitors workflow to improve employee time management and increase productivity.
Enforces rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Handles customer complaints, resolved issues, and adjusted policies to meet changing needs.
Evaluates employee performance and coaches and trains to improve weak areas.
Achieves results by working with staff to meet established targets.
Maintains compliance with company policies, objectives, and communication goals.
Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Solicits customer feedback to identify and improve on areas of weakness.
Develops and implements customer service policies to enhance satisfaction.
Identifies unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Conducts routine inspections to check quality and compliance with established specifications.
Boosts team performance by developing customer service training materials and conducting service training.
Maintains overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluates customer needs and feedback to drive product and service improvements.
Develops effective improvement plans in alignment with goals and specifications.
Optimizes customer experience by delivering superior services and effectively troubleshooting issues.
Educates staff on organizational mission and goals to help employees achieve success.
Helps meet changing demands by recommending improvements to business systems or procedures.
Conducts regular reviews of operations and identified areas for improvement.
Provides reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Summary

Overview

Work History

Shop Manager and Supervisor

Education

Bachelor of Pharmacy Degree -

Skills

Certification

References

Leadership and core competencies

Timeline

Shop Manager and Supervisor

Bachelor of Pharmacy Degree -

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