DRAVON OGOLA
Hospitality.
Kisumu
Summary
Hardworking Waiter /room Attendant /Kitchen steward bringing more than 3 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Skilled, with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Room Attendant and Waiter
EXOTIC HOTEL
KERICHO
03.2020 - 01.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Replenished guest room water glasses, toiletries, and paper products.
Waiter
KERIWEST HOTEL
NAKURU
10.2019 - 02.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waiter
BOBBIES RESTAURANT
NAIROBI
12.2017 - 09.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Sales Agent
KOPO KOPO
Kericho
02.2017 - 12.2017
- Explained features and advantages of Kopo Kopo products or services to promote sales.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 20 %.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Increased sales and customer satisfaction through personalized servicing.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Generated new leads through networking and attending industry events.
Kitchen Steward
EXOTIC HOTEL
KERICHO
04.2020 - 07.2020
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Washed utensils, cookware, dishes and trays.
- Performed housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertops.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Drained, stacked and dried items after washing.
- Assisted in food preparation by blending soups and washing and peeling vegetables.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Education
CERTIFICATE HOSPITALITY MANAGEMENT - Food And Beverage Service
RIFT VALLEY INSTITUTE OF BUSINESS STUDIES
NAKURU 09.2018 - 11.2019
KENYA CERTIFICATE OF PRIMARY EDUCATION - CERTIFICATE KCPE
UGUNJA PRIMARY SCHOOL
SIAYA 01.2005 - 11.2012
KENYA CERTIFICATE OF SECONDARY EDUCATION - CERTIFICATE KCSE
CHEPKUTUNG SECONDARY SCHOOL
KERICHO 02.2013 - 12.2016
Skills
Room set up and preparation
Collaboration and relationships
Supply room organization
Policy and procedure improvements
Food spoilage prevention
Wine knowledge
Wine service
Cash handling
Order accuracy
Bill computation
Guest relations
Food station setup
Food and beverage pairings
Daily specials memorization
Dining area maintenance
Menu presentation
Guest relations management
Trash waste and removal
Linens and toiletries
Lost and found procedures
Housekeeping
Maintenance reports
Freezer and refrigerator cleaning
Waste disposal
Dishwashing
Safety standards and protocols
Customer assistance
Food preparation and safety
Cleaning and sanitizing
Chemical use
Restocking skills
Accomplishments
- Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
- Reported broken electronics and furniture and damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
- Received a job promotion within 3 of months of hire due to outstanding service and enthusiastic personality.
- Supervised team of 15 staff members.
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
Certification
[Hotel Management ] Training - [1 year ]
Timeline
Kitchen Steward
EXOTIC HOTEL
04.2020 - 07.2020
Room Attendant and Waiter
EXOTIC HOTEL
03.2020 - 01.2023
Waiter
KERIWEST HOTEL
10.2019 - 02.2020
CERTIFICATE HOSPITALITY MANAGEMENT - Food And Beverage Service
RIFT VALLEY INSTITUTE OF BUSINESS STUDIES
09.2018 - 11.2019
Waiter
BOBBIES RESTAURANT
12.2017 - 09.2018
Sales Agent
KOPO KOPO
02.2017 - 12.2017
KENYA CERTIFICATE OF SECONDARY EDUCATION - CERTIFICATE KCSE
CHEPKUTUNG SECONDARY SCHOOL
02.2013 - 12.2016
KENYA CERTIFICATE OF PRIMARY EDUCATION - CERTIFICATE KCPE
UGUNJA PRIMARY SCHOOL
01.2005 - 11.2012
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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