Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Waitress

Dotto Neema

Nairobi-kiambu

Summary

Dynamic professional with extensive experience in customer service and front office management at Verona Hotel. Proven ability to enhance guest satisfaction through effective appointment scheduling and prompt issue resolution. Skilled in order processing and fostering positive relationships, ensuring a seamless experience for all clients. Committed to maintaining high standards of organization and cleanliness.

Overview

1
1
year of professional experience
2022
2022
years of post-secondary education

Work History

Waitress

Maasai resort
Mombasa
02.2025 - 12.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely food preparation.
  • Maintained cleanliness and organization of tables and dining area.
  • Handled customer inquiries and resolved concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.

Front Office Assistant

Verona hotel
Nairobi
08.2024 - 11.2024
  • Greeted and assisted guests upon arrival at the Verona hotel.
  • Managed phone calls and directed inquiries to appropriate staff members.
  • Scheduled appointments and coordinated services for guests efficiently.
  • Maintained cleanliness and organization of the front office area daily.
  • Processed guest check-ins and check-outs using hotel management software.
  • Handled guest complaints and resolved issues promptly with professionalism.
  • Collaborated with housekeeping to ensure timely room availability for guests.
  • Scheduled appointments for clients and staff members.

Education

Diploma - Hospitality And Tourism Management

Zetech University
Nairobi , Kenya
01.2023 - 10.2024

Ngala Memorial Girls High School
Watamu , Kenya

Skills

  • Customer service
  • Order processing
  • Front office management
  • Appointment scheduling

Languages

English
First Language
French
Beginner (A1)
A1

Affiliations

  • Swimming
  • Exercises
  • Padel
  • Writing

References

References available upon request.

Timeline

Waitress

Maasai resort
02.2025 - 12.2025

Front Office Assistant

Verona hotel
08.2024 - 11.2024

Diploma - Hospitality And Tourism Management

Zetech University
01.2023 - 10.2024

Ngala Memorial Girls High School
Dotto Neema