DOROTHY TARIMO MUCHIRI
NAIROBI,30
Summary
Experienced in the Telco and Fin tech industry, digital payments product and platform manager with a proven track record. Expertise in team leadership, negotiating, strategic partnerships, product design and management, product roadmap management, strategic account management, sales, and teamwork. Strong sense of organization and dependability, excels at managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to ensure team success.
Overview
17
17
years of professional experience
Work History
Head of Business Solutions
PESAPAL LIMITED
01.2025 - Current
- Oversight of 6 Business solutions Namely; Petroleum Forecourt Solution, Oracle, Reserveport, Credit, Rack and Partnerships.
- Reduced operational costs through strategic management of resources and optimization of workflows.
- Attracted top talent through targeted recruitment strategies, building a high-performing team capable of delivering exceptional results.
- Optimized supply chain operations through strategic partnerships and process improvements, reducing lead times and inventory holding costs.
- Conducted regular performance reviews with direct reports, setting clear expectations for their roles and providing constructive feedback on areas needing improvement.
- Developed partnerships with key industry players that expanded our client base or increased our revenue streams.
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
Head of Sales
PESAPAL LIMITED
01.2018 - 12.2024
- Launched and helped develop Openfloat product, and grew turnovers to 1B in less then 3 years which contributed to 10% to Pesapal's revenue.
- Recruiting strategic merchants, that is, hotel chains, HORECAS, logistic companies, manufacturing firms, retail chains.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales targets and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
KEY ACCOUNT MANAGER
PESAPAL LIMITED
01.2016 - 01.2018
- Grew revenues from 5M to 800M in 3 years.
- Managing strategic partners specifically Telco relationship.
- Consistently achieved top ranking in revenue and profit growth.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraged strategic planning to penetrate key accounts.
- Demonstrated consistent track record of overachieving sales targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised between clients and support team to quickly resolve issues.
MODERN TRADE MANAGER
AIRTEL KENYA LIMITED
01.2012 - 01.2016
- Manage Key Accounts partners by maintaining the portfolio, recruiting, training, communicating expectations, enforcing trade policies and procedures
- Strategizing and developing annual key accounts marketing plans and long-term strategy in line with the company's key objectives
- Sustain rapport with Key accounts partners by making yearly specific joint business plans; exploring specific needs; anticipating new opportunities
- Meeting sales financial objectives by monitoring Key accounts performance based on set targets and market share ratios
- Ensuring remedial measures are in place incase of any shortfall
- Preparing and communicating weekly reports to Key accounts partners
- Market intelligence and research monitoring to ensure that capitalization of opportunities by defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
- Accomplish market visibility plan to ensure that Airtel's products and services are present, visible and top of mind
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
Coordinator
CELTEL KENYA LIMITED
01.2009 - 01.2012
- Responsible in managing PRSPs (Premium Rate Service Providers) by maintain the portfolio; recruiting; training and monitoring
- Strategizing and developing annual plans to increase Value Added Services revenue.
- Processing short code applications, doing UAT (User Acceptance Tests) to ensure billing is fine before launch of any short code
- Provide timely monthly reports to the PRSPs; solve any queries that may arise
- Facilitating timely payments of the PRSPs to ensure business continuity
- Launching and managing VAS venders platforms
- Official company Website management; ensuring it is up to date, has relevant content, the standards are at in line with the group layout and structure.
- Responsible for updating, responding to customers queries, creating awareness of new products and services
- Managing the VAS communication channels such as SMS broadcast, Recharge message, Top up message and social media.
- By coordinating between the various marketing segments and IT
- Maintenance of up to date content especially on CRBT and Get it 247, CRBT (Caller Ring Back Tones) which lead an increase in the Content revenue by 15%
- Part of the team that successfully launched club 254, which was a youth targeted product.
- Successfully launched Kopa Credo (Advanced Airtime) and mobile radio which saw a 10% boost in the IVR revenue.
MARKETING DEPARTMENT- PRODUCTS EXECUTIVE
CELTEL KENYA LIMITED
01.2008 - 01.2011
- Managed Premium Rate Service Providers portfolio of approximately 2B Kshs.
- Identified issues, analyzed information and provided solutions to Premium Rate Services Providers problems.
- Accept, review, verify and process new Premium Rates Service Providers and follow up with appropriate action
- Process monthly reports and reconciliation for Premium Rate Service Providers
- Monitoring and reconciling Content from Content Provider
- Reviewing and drafting contracts
- Tracking Roaming contracts
- Processing monthly One Network reports
- Activations and sending of roaming SIM cards to partners
- Coordinating roaming partner launch.
Education
Professional Diploma - Marketing
CHARTERED INSTITUTE oF MARKETING
Nairobi KenyaBachelor of Science - International Business Administration
UNITED STATES INTERNATIONAL UNIVERSITY
Nairobi Kenya08.2008
High School Diploma -
ST. MARY'S SCHOOL
Nairobi Kenya11.2003
High School Diploma -
MUSLIM GIRL'S SECONDARY SCHOOL
Nairobi Kenya07.2001
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Strategic Sales
- Strategic Planning
- Team Leadership
- Operational efficiency
- Business analysis
- Organizational development
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Accomplishments
- Collaborated with team of 5 in the development of Openfloat both SME and Cooperate applications.
- Collaborated with team of 7 in the launch of Smart PDQ.
Additional Information
Hassan Saleh
Managing Director
Multichoice Uganda
+249922903000 E -mail: hassansaleh73@gmail.com
Kevin Khaemba
Chief Commercial Officer
Pesapal Limited
+254734799704 E -mail: kevink@pesapal.com
Mark Mwongela
Sales Development Director, Africa
Paypal Pte Ltd
+254735444635 E -mail: mark.mwongela@gmail.com
Skills
- Persuasive Negotiations
- New Business Generation
- Territory Expansion
Education
true
Accomplishments
- Achieved 100% growth through effectively launching and managing Openfloat Biz.
- Achieved growth in collections for mpesa 220220
Timeline
Head of Business Solutions
PESAPAL LIMITED
01.2025 - Current
Head of Sales
PESAPAL LIMITED
01.2018 - 12.2024
KEY ACCOUNT MANAGER
PESAPAL LIMITED
01.2016 - 01.2018
MODERN TRADE MANAGER
AIRTEL KENYA LIMITED
01.2012 - 01.2016
Coordinator
CELTEL KENYA LIMITED
01.2009 - 01.2012
MARKETING DEPARTMENT- PRODUCTS EXECUTIVE
CELTEL KENYA LIMITED
01.2008 - 01.2011
Professional Diploma - Marketing
CHARTERED INSTITUTE oF MARKETING
Bachelor of Science - International Business Administration
UNITED STATES INTERNATIONAL UNIVERSITY
High School Diploma -
ST. MARY'S SCHOOL
High School Diploma -
MUSLIM GIRL'S SECONDARY SCHOOL
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