DOROTHY ROTICH
QA (Automation) Engineer
Nairobi
Summary
Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Senior Support Consultant - Thirdline
AARO Systems AB
03.2023 - Current
- · Provide technical expertise in resolving complex customer cases.
- · Verify errors in test environments and replicate cases in different test environments.
- · Identify the type of an issue (bug, product change, documentation change).
- · Communicate to different experts to find a solution (consultants, developers, technical support). Collaborate with Second-Line Support to provide guidance and support in resolving complex customer cases.
- · Document found errors and solutions provided.
- · Provide feedback to Second-Line Support regarding improvements to the support process.
- · Collaborate with Solution Experts to develop and improve solutions.
- · Keep up to date with product knowledgebase and new features and functionalities.
- · Occasionally communicate with customers to provide updates on ongoing cases.
Software QA Engineer -Kenya Team Lead
AARO Systems AB
3 2017 - 02.2023
- Collaborated with developers to ensure timely resolution of identified issues, enhancing overall product performance.
- Mentored junior QA engineers, providing guidance on best practices and fostering a culture of continuous learning within the team.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Supported successful product releases by performing regression testing on existing features after each update cycle.
- Managed defect tracking systems effectively, prioritizing issues appropriately and ensuring timely resolution.
- Developed and executed QA test cases and procedures for software maintenance.
- Provided valuable feedback during design reviews, helping shape software solutions that met both functional requirements and user expectations.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Created detailed bug reports complete with reproduction steps, enabling swift resolution by developers.
- Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
- Contributed to project planning efforts, estimating time required for completion of QA activities and adjusting as necessary throughout development cycles.
- Participated in root cause analysis investigations following critical defects or incidents to prevent future occurrences through improved processes or system changes.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Kept test cases updated with current requirements.
Software Test Lead
Tezza Business Solutions
10.2014 - 03.2017
- Consulted for: Stanbic Bank - Kenya
- Created Test Plans based on Business Requirement Document
- Created test cases based on functional requirements, functional design documents, and user manuals
- Participated in Sprint planning sessions where we translated business requirements into manageable user stories for each sprint
- Review colleagues test cases
- Executed test cases and logged the results
- Troubleshoot issues identified
- Trained end users on how each new release worked after a successful deployment
- Identify and recommend process improvements as necessary
- Prepare Test Closure Report.
Software Tester
Tezza Business Solution
03.2013 - 10.2014
- Created Test Plans based on Business Requirement Document
- Created test cases based on functional requirements, functional design documents, and user manuals
- Participated in Sprint planning sessions where we translated business requirements into manageable user stories for each sprint
- Executed test cases and logged the results.
Education
Bsc. Computer Science -
Moi University
08.2007 - 05.2011
Kenya Certificate of Secondary Education (KCSE) - undefined
Lugulu Girls High School
01.2003 - 05.2006
Kenya Certificate of Primary Education (KCPE) - undefined
Mumias Complex Primary School
01.1993 - 05.2002
Skills
Selenium WebDriver with Java
MySQL
STLC
Jira
GitHub
TestLink
HP ALM
BugZilla
Datadog
Attention to Detail
Customer Relationship Management
Problem-Solving
Incident Management
C
Playwright
Githubprofile
github.com/Kisormoi
Personal Information
- Date of Birth: 05/12/88
- Gender: Female
- Nationality: Kenyan
References
- Denis Vasilchenko, Test Manager -AARO Systems AB, +37122314424, Denis.Vasilchenko@aaro.se
- Joseph Wanjekeche, QA Manager - Safaricom PLC Kenya, +254723593931, jwanjekeche@gmail.com
- Josephine Jume , Global Services Manager-AARO Systems AB, +254722350990
Timeline
Senior Support Consultant - Thirdline
AARO Systems AB
03.2023 - Current
Software Test Lead
Tezza Business Solutions
10.2014 - 03.2017
Software Tester
Tezza Business Solution
03.2013 - 10.2014
Bsc. Computer Science -
Moi University
08.2007 - 05.2011
Kenya Certificate of Secondary Education (KCSE) - undefined
Lugulu Girls High School
01.2003 - 05.2006
Kenya Certificate of Primary Education (KCPE) - undefined
Mumias Complex Primary School
01.1993 - 05.2002
Software QA Engineer -Kenya Team Lead
AARO Systems AB
3 2017 - 02.2023
Similar Profiles
Thomas MoffittThomas Moffitt
General Manager and Sales at AARO Moving SystemsGeneral Manager and Sales at AARO Moving Systems
Eben Junior MARTINEben Junior MARTIN
International Sales Manager at C Security Systems ABInternational Sales Manager at C Security Systems AB
MICHAEL MURIITHIMICHAEL MURIITHI
BUSINESS DEVELOPMENT SPECIALIST at AARO MIDDLE EASTBUSINESS DEVELOPMENT SPECIALIST at AARO MIDDLE EAST