Dorothy Kageni Mbae
Nairobi,Kenya
Summary
Versatile and results-driven professional with 8+ years of experience providing high-level administrative and virtual support to diverse clients and organizations. Adept at managing complex projects, streamlining processes, and delivering accurate, high-quality work under tight deadlines. Combines a solid business management background with emerging clinical training to bring a unique blend of organizational expertise, analytical thinking, and people-centered service. Known for exceptional communication, discretion, and problem-solving skills, with a proven ability to adapt quickly, exceed expectations, and add measurable value to any team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freelancer | Virtual Assistant
Upwork | Fiverr | Independent clients
02.2017 - Current
- Supported 20+ international clients with administrative, writing, and technical tasks on a project and retainer basis.
- Reviewed and processed contracts and expense reports monthly while maintaining strict confidentiality.
- Proofread and edited 100+ proposals, articles, bios, and marketing materials, ensuring 100% error-free submission.
- Created PowerPoint presentations and website content projects to enhance client branding and visibility.
- Managed daily operations, procurement, database updates, and website content for research teams of up to 15 staff.
- Delivered administrative services that improved client turnaround times by 25–40%.
Claims Administrator
Executive Healthcare Solutions Ltd.
09.2014 - 02.2017
- Processed and vetted 300+ insurance claims monthly in Navision Dynamics, ensuring compliance with panel rules and reasonable billing.
- Maintained daily claims tally sheets to track 1,000+ claims per quarter for accuracy and timely follow-up.
- Liaised with 50+ brokers, providers, and clients monthly to collect pending documentation and resolve claim discrepancies.
- Flagged and escalated 5–10 suspicious claims per month to management, contributing to fraud prevention efforts.
- Responded to 100+ coverage inquiries monthly, ensuring quick and accurate resolutions for providers and members.
Accounting Trainee
Export Processing Zones Authority
04.2013 - 09.2013
- Digitized the company’s accounting system using QuickBooks, cutting manual entry errors by 60% and reducing reconciliation time by 40%.
- Recorded and reconciled 200+ receivable transactions monthly (cash, cheque, credit cards).
- Investigated account discrepancies, resolving outstanding balances and improving collection timelines by 30%.
- Prepared monthly financial reports to support decision-making by senior management.
Human Resource Intern
Export Processing Zones Authority
12.2012 - 04.2013
- Maintained accurate HR records for 150+ employees, including contracts, payroll data, and evaluations.
- Researched market salary data for 10 job categories, contributing to updated compensation structures.
- Assisted in payroll processing for staff, correcting errors and ensuring timely salary disbursement.
- Supported performance evaluation reviews, improving evaluation completion rate to 95%.
Education
Some College (No Degree) - Kenya Registered Community Health Nurse
Gertrude's Institute of Child Health & Research
Nairobi, KenyaProject Management in Global Health
University of Washington
Online06.2025
Certificate of Proficiency - Insurance
College of Insurance
Nairobi, Kenya04.2025
BBA - Banking And Finance
Moi University
Eldoret, Kenya10.2014
Skills
- Administrative: Scheduling, document management, claims processing, HR support
- Technical: QuickBooks, Sage, Pastel, Microsoft Office (Word, Excel, PowerPoint)
- Core competencies: Problem-solving, multitasking, decision-making, confidentiality, communication
- Strong time management and organizational skills in fast-paced environments
- Excellent written and verbal communication; experienced in editing and client correspondence
- Analytical thinker with a proven ability to identify inefficiencies and implement process improvements
- High level of discretion and professionalism in handling sensitive information
- Team-oriented with proven leadership and collaboration abilities
- Adaptable and quick learner, able to grasp new systems and procedures quickly
Certification
- Global Health eLearning Center
- Human Resources for Health
- Online
- 2019
- Dima College
- Computerized Accounting (QuickBooks, Sage, Pastel)
- Nairobi, Kenya
- 2014
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Freelancer | Virtual Assistant
Upwork | Fiverr | Independent clients
02.2017 - Current
Claims Administrator
Executive Healthcare Solutions Ltd.
09.2014 - 02.2017
Accounting Trainee
Export Processing Zones Authority
04.2013 - 09.2013
Human Resource Intern
Export Processing Zones Authority
12.2012 - 04.2013
Some College (No Degree) - Kenya Registered Community Health Nurse
Gertrude's Institute of Child Health & Research
Project Management in Global Health
University of Washington
Certificate of Proficiency - Insurance
College of Insurance
BBA - Banking And Finance
Moi University
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