Dorothy Anyango Barasa
MOMBASA
Summary
I am a passionate and dedicated Hairdresser and Beauty Therapist with over six years of experience in the beauty and wellness industry. I have worked with reputable hospitality establishments, including Sarova Whitesands Beach Resort & Spa, Nyali Reef Hotel, and PrideInn Flamingo Beach Resort & Spa. I have gained extensive experience in hair styling, cutting, colouring, braiding, facials, massage, manicure, pedicure, waxing, and other beauty treatments. I pride myself on delivering excellent customer service, maintaining high hygiene standards, and providing personalised beauty and wellness services that ensure client satisfaction. I am hardworking, creative, detail-oriented, and committed to continuously improving my skills and keeping up with the latest beauty trends.
Overview
2
2
Languages
17
17
years of professional experience
Work History
BEAUTY THERAPIST AND HAIRDRESSER
PrideInn Flamingo Beach Resort & Spa
MOMBASA, KENYA
04.2022 - 10.2026
- Delivered personalised beauty and wellness treatments, maintaining an estimated 90–95% positive client satisfaction rate.
- Educated clients on aftercare procedures, contributing to a 20% improvement in repeat treatment bookings.
- Resolved client complaints and concerns professionally, achieving a 95% resolution rate and fostering positive client relationships.
- Promoted spa packages and seasonal offers, increasing bookings and enhancing service revenue.
- Collaborated with colleagues to coordinate daily operations, improving treatment scheduling and overall service efficiency.
- Prepared treatment rooms, equipment, and beauty products, reducing appointment preparation time by approximately 15%.
- Monitored stock levels of beauty products and salon supplies, reducing product wastage by approximately 10%.
- Updated knowledge on modern hairdressing techniques and industry trends, introducing innovative services that enhanced client experiences.
BEAUTY THERAPIST & HAIRDRESSER
Nyali Reef Hotel
MOMBASA, KENYA
03.2016 - 03.2020
- Delivered professional beauty therapy and hairdressing services, attending to an average of 10–15 clients daily while maintaining high service standards.
- Provided professional hair cutting, colouring, styling, braiding, blow-drying, and hair treatments to suit different client preferences.
- Performed facials, body massages, waxing, manicure, pedicure, and skincare treatments, achieving high levels of client satisfaction.
- Conducted client consultations and recommended personalised beauty and hair care treatments, resulting in 25% increase in repeat bookings.
- Developed strong client relationships through personalised services, achieving high rates of customer retention and referrals.
- Promoted and recommended beauty products and treatments, leading to increased retail sales and service revenue.
- Managed client appointments and treatment schedules, reducing waiting times by approximately 20%.
- Maintained excellent hygiene and sanitation standards, ensuring 100% compliance with salon and spa safety procedures.
- Consistently delivered professional, personalised beauty and wellness experiences, contributing to positive client feedback and the establishment's reputation.
HAIRDRESSER
Sarova Whitesands Beach Resort & Spa
MOMBASA, KENYA
02.2010 - 03.2015
- Provided professional hair cutting, colouring, and styling services, consistently meeting diverse client expectations.
- Developed creative and trendy hairstyles, boosting client satisfaction and diversifying salon service offerings.
- Managed daily client bookings, improving appointment scheduling and reducing client waiting times by approximately 20%.
- Built and maintained strong client relationships, achieving a high rate of repeat bookings and customer loyalty.
- Recommended personalised hair care products and treatments, enhancing retail sales and fostering repeat client visits.
- Encouraged appointment pre-bookings, contributing to improved client retention and consistent salon business.
- Ensured salon cleanliness and hygiene standards, achieving 100% compliance with sanitation and safety procedures.
Education
Diploma of Higher Education - DIPLOMA IN BEAUTY AND HAIRDRESSING.
LANUGO TRAINING CENTRE
MOMBASA, KENYA01-2008
A-Levels - KENYA CERTIFICATE OF SECONDARY EDUCATION
KISUMU GIRLS HIGH SCHOOL
KISUMU01-2007
Skills
- Customer service
- Salon operations
- Appointment scheduling
- Product merchandising
- Cash handling
- Beauty therapy techniques
- Hair colouring
- Client confidentiality
- Sanitation procedures
- Professional communication
- Client relationship management
- Conflict resolution
- Hygiene consciousness
- Client communication
- Skin treatment product knowledge
- Time flexibility
Languages
English
Advanced
C1
Swahili
Proficient
C2
Hobbies and interests
- Exploring beauty trends and hairstyles.
- Learning new skincare and hair care techniques.
- Practicing creative hairstyling and beauty treatments.
- Reading fashion and beauty magazines.
- Attending beauty workshops and exhibitions.
References
- DIANA KHAKALI SUPERVISOR, NYALI REEF HOTEL- +254721312343 dianakombo18@gmail.com
- MILTON ODUNDO TEAM LEADER, SAROVA WHITE- +254725279140 odundomilton@gmail.com
Accomplishments
- 01/11/2010 Recognized as an employee who Achieved approximately 90–95% positive client feedback through personalized beauty and hairdressing services.
- At Nyali Reef Hotel, I was recognized as an employee who Maintained 100% adherence to salon and spa hygiene, sanitation, and safety procedures.
- Increased repeat client bookings by 20–25% through effective consultations and excellent customer care.
- Successfully promoted beauty products and spa packages, contributing to a 15–20% increase in service and retail sales.
Timeline
BEAUTY THERAPIST AND HAIRDRESSER
PrideInn Flamingo Beach Resort & Spa
04.2022 - 10.2026
BEAUTY THERAPIST & HAIRDRESSER
Nyali Reef Hotel
03.2016 - 03.2020
HAIRDRESSER
Sarova Whitesands Beach Resort & Spa
02.2010 - 03.2015
Diploma of Higher Education - DIPLOMA IN BEAUTY AND HAIRDRESSING.
LANUGO TRAINING CENTRE
A-Levels - KENYA CERTIFICATE OF SECONDARY EDUCATION
KISUMU GIRLS HIGH SCHOOL