Doris Mutheu Muia
Housekeeping Floor Supervisor
Nairobi
Summary
Professional housekeeper with experience in maintaining cleanliness and order in high-traffic environments. Adept at leading teams, ensuring seamless operations, and responding to changing needs. Strong skills in organization, problem-solving, and communication. Reliable and efficient, with focus on achieving high standards and results.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Housekeeping floor supervisor
Sarova woodlands hotel and spa
01.2017 - Current
- Responsible for the smooth operation of the floor assigned
- Daily allocation of rooms and deep cleaning tasks to team members
- Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor
- Checks the occupied and departure rooms, giving special attention to guest needs
- Ensures that the entire operation is performed as per the laid down standards
- Manage guest requests, including VIP amenities, and communicating them to the relevant team members
- Routine inspection of guest rooms to ensure they meet standards
- Aware of all room categories and amenities
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost and found procedures
- Report maintenance issues to the Maintenance/Engineering Department
- Assist Housekeeping Manager with training requirements
- Comply with hotel security, fire regulations, and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
- Allocate duties to room stewards
Guest room attendant
Amboseli Serena safari lodge
01.2015 - 01.2017
- Cleaning guest rooms and bathrooms to hotel standards
- Ensuring rooms are properly stocked according to hotel standards
- Reporting any maintenance issues or damage to the appropriate department
- Ensuring the security of guest rooms and privacy of guests
- Assisting guests with any needs or questions
- Following all safety and sanitation policies and procedures
Cashier
San burners Hotel ltd
01.2014 - 01.2015
- Accurately and efficiently processing cash, credit card and debit card transactions
- Ensuring accurate billing and providing change
- Issuing receipts and ensuring accurate transaction records
- Greeting customers and providing a welcoming atmosphere
- Answering customer inquiries and resolving any issues
- Providing excellent customer service and ensuring customer satisfaction
Education
Diploma - Hotel and Restaurant management
Amboseli institute of hospitality and technology
01.2010 - 01.2013
Kenya certificate of secondary education - undefined
Gatanga C.C.M Secondary School
01.2006 - 01.2009
Kenya certificate of primary education - undefined
Kunikila Primary School
01.1998 - 01.2005
Skills
Strong communication and interpersonal skills
Customer service excellence
Multitasking and adaptability
Attention to details
Teamwork-oriented
Outstanding leadership skills
Problem solving
Familiar with computer packages
Accomplishments
- Nominee for the Employee of the month award, 06/01/18, Sarova woodlands hotel
- Nominee for the Employee of the year 2022 award, 12/31/22, Sarova woodlands hotel
Personal Information
- Gender: Female
- Nationality: Kenyan
Timeline
Housekeeping floor supervisor
Sarova woodlands hotel and spa
01.2017 - Current
Guest room attendant
Amboseli Serena safari lodge
01.2015 - 01.2017
Cashier
San burners Hotel ltd
01.2014 - 01.2015
Diploma - Hotel and Restaurant management
Amboseli institute of hospitality and technology
01.2010 - 01.2013
Kenya certificate of secondary education - undefined
Gatanga C.C.M Secondary School
01.2006 - 01.2009
Kenya certificate of primary education - undefined
Kunikila Primary School
01.1998 - 01.2005