Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Dorine Makanga

Dorine Makanga

Nairobi

Summary

Proven Retail Sales Associate at Samantha, adept in customer engagement and product knowledge, enhanced store's visual appeal, significantly boosting customer satisfaction. Skilled in conflict resolution and relationship building, successfully fostered loyalty among repeat clients. Demonstrated exceptional teamwork and time management abilities, contributing to a positive shopping environment. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Industrious Job Title offering Number years of bakery industry experience ready to add value to Company team. Well-versed in processing accurate sales transactions and providing superior customer service. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Samantha
04.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

Bachelor Of Arts In Mass Communication - Public Relations

Mount Kenya University
Thika, Kiambu County
08.2022

Skills

  • Customer Service
  • Teamwork
  • Time Management
  • Customer Assistance
  • Customer Engagement
  • Money Handling
  • Product Knowledge
  • Relationship Building
  • Store maintenance
  • Phone Etiquette
  • Conflict Resolution
  • Interpersonal and written communication
  • Display Setup

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Retail Sales Associate

Samantha
04.2023 - Current

Bachelor Of Arts In Mass Communication - Public Relations

Mount Kenya University
Dorine Makanga