Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Doreen Wangui Mburu

Assistant Waitress
Nakuru,Kenya

Summary

Equipped with a 5-star experience acquired from Lake Nakuru Lodge, an exceptional and organized individual. Eager to engage in a role with a reputable organization, to provide exceptional customer service and contribute to company success. Dedicated to providing a welcoming environment through neat presentation and courteous demeanor. Always willing to follow company policies and procedures.

Overview

4
4
years of professional experience

Work History

Assistant waitress

Lake Nakuru Lodge
02.2023 - Current
  • Implemented a new process for organizing the server station leading to a 25% decrease in time spent on inventory management and allowing for more guest experience
  • Trained and mentored our new assistive servers, Mac and Cohen, increasing team productivity and cohesion
  • Held a Staff Reflection Tale on 2 during the first week of employment
  • Streamlined communication between Kitchen and assistant servers and contributing to a 15% reduction in order errors for 1,000 guests monthly
  • Striving to minimize breakage and wastage and following garbage disposal procedures
  • Maintained cleanliness with dining areas and coffee stations with cups and clean it after each shift
  • Replenished supply of clean glassware and dishes in dining areas
  • Restock coffee stations with cups and clean after each shift
  • Inspected quality of products when needed to avoid customer dissatisfaction.
  • Exceeded customer expectations through attentive listening, anticipating needs, and offering tailored suggestions based on dietary preferences or restrictions.
  • Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables.
  • Enhanced overall dining experience for guests by consistently maintaining a professional demeanor, polished appearance, and positive attitude.
  • Supported restaurant success by staying up-to-date on current promotions, specials, and events to share with guests.
  • Streamlined dining experience for guests by efficiently managing food and beverage orders and delivery.
  • Handled special requests for kitchen from guests regarding food substitutions for ordered meals.
  • Followed directions from lead Waitress to deliver exceptional guest service.
  • Kept workstation organized and stocked to better accommodate lead waitress and other staff.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely service.

Server Assistant

Stem Hotel
12.2021 - Current
  • Assisted in maintaining cleanliness and special duties as assigned
  • Maintained a gracious, pleasant, and friendly attitude while contributing to a teamwork-based work environment
  • Answered the phone and assisted with answering guest questions in a friendly, courteous manner
  • Maintained a line of sight atmosphere control by circulating through work areas throughout shifts

Server Assistant

Royal Palm Restaurant
03.2021 - Current
  • Successfully managed a busy restaurant environment
  • Assisted servers in all aspects of table service, including taking orders, delivering food and beverages, and handling customer inquiries
  • Developed and maintained a high level of customer service by responding to customer complaints
  • Assisted in maintaining cleanliness of the restaurant in all areas

Education

High School Diploma -

Githinji High School
Nyandarua

Accomplishments

Consistently received compliments from supervisors and guests for sharp presentation.

Timeline

Assistant waitress

Lake Nakuru Lodge
02.2023 - Current

Server Assistant

Stem Hotel
12.2021 - Current

Server Assistant

Royal Palm Restaurant
03.2021 - Current

High School Diploma -

Githinji High School

Similar Profiles

CREATE PROFILE
Doreen Wangui MburuAssistant Waitress