Summary
Overview
Work History
Education
Skills
Certification
Languages
Referees
Timeline
Generic

DOREEN NKIROTE

Relationship Manager
Nanyuki,Nairobi

Summary

Results-driven, and focused in deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 3 years experience in Customer Service Management, financial statements review, and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Relationship Manager

Money254
10.2022 - Current
  • Building and maintaining relationships with new and existing clients and Partners while providing high level of expertise.
  • Liaising with lending partners and internal stakeholders, including Commercial,Operations and Product, to provide strategic insights and improve the lending operations and optimize across Product & Process for frictionless fundings.
  • Following up with partners to make sure the funding process is smooth and timely for applicants after their application is received by the microfinance institution.
  • Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.

Customer Service Manager and Accountant

Mediforte Hospital Ltd
04.2021 - 09.2022
  • Gathering financial information, preparing documents, and closing books.
  • Performing monthly bank reconciliations for the various bank accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Recording customer and vendor transactions using Tally Prime.
  • Conducting reviews of tax returns to check for accuracy and qualified deductions.
  • Partnering with company auditor to track errors and add contributions to maintain accuracy.
  • Gathering data on taxable income, deductibles and allowances for tax preparation.
  • Preparation of payroll.

Accounts Assistant

Mediforte Hospital Ltd
12.2020 - 04.2021
  • Processed payments and documents such as invoices, journal vouchers, and statements.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Completed financial reports, providing insight into performance, operations and cash flow.

Cashier

Jacymoh Chap Autospares
07.2020 - 11.2020
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked and organized merchandise.
  • Set up new sales displays each week.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash and card transactions to complete customer purchases.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

BBA - Bachelor of Entrepreneurship And Business Management

Kisii University
KISII
12.2020

Skills

  • Negotiation Skills
  • Relationship Building
  • Client Relations
  • Record Keeping
  • Customer Relationship Management (CRM)
  • Sales
  • Customer Service
  • Accounting
  • Finance

Certification

  • Fundamentals Of Digital Marketing

https://skillshop.exceedlms.com/student/award/k6iudHMayhRDtVDHQAtndNwK


  • Mckinsey Forward Program

Ongoing

Languages

English
Proficient
C2
Swahili
Proficient
C2

Referees

Adam Versprille.

Co-founder, Chief Product Officer,

Money254

adam@money254.com


Eric Ochari
Human Resource Manager
Mediforte Hospital Kisii
Cell: +254716745887
Email: ericochari2@gmail.com


Br. Francis Monari
Asst. Dean of Students
Kisii University
Cell: +254719538631
P.O. Box 408-40200. Kisii



Timeline

Relationship Manager

Money254
10.2022 - Current

Customer Service Manager and Accountant

Mediforte Hospital Ltd
04.2021 - 09.2022

Accounts Assistant

Mediforte Hospital Ltd
12.2020 - 04.2021

Cashier

Jacymoh Chap Autospares
07.2020 - 11.2020

BBA - Bachelor of Entrepreneurship And Business Management

Kisii University

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DOREEN NKIROTERelationship Manager