Doreen Musuli

1.Possess strong communication skills, both written and verbal, coupled with excellent typing proficiency.
2.Monitoring of client portfolio by making follow up calls and sending Texts and IVR
3.Monitoring the clients account on AMT,Sales force and IOT
4,Proactively handle inbound customer complaints, promptly addressing queries and resolving issues through diverse communication channels.
5.Maintain meticulous records of customer interactions, transactions, comments, and complaints to ensure accurate documentation and analysis.
6.Identify and escalate customer issues that require additional attention or expertise, effectively communicating the situation to relevant teams.
7.Collaborate within cross-functional teams, actively providing feedback and contributing to initiatives aimed at enhancing the overall customer experience.
8.Display a genuine passion for service, consistently delivering exceptional customer support via various platforms such as chat, email, and phone calls.
9.Successfully achieve customer experience KPIs, meeting Service Level Agreements (SLAs) and driving high Customer Satisfaction (CSAT) scores.
10.Demonstrate tech-savviness, adeptly navigating between different software solutions and systems to efficiently address customer inquiries and provide optimal solutions.

1.Conducted Social-economic survey of seed stock list companies in East Africa

2.Managed the Checks on Agricultural mechanization in Kenya Carried out proper Record keeping on farm produce

3.Executed Sampling of seed varieties Carried out Data Analysis and Interpretation, and stored on respective Database

1.Assisted people in filling out survey forms and explain items on survey forms.

2. Identified and reported any issues that may have arise while attempting to obtain valid data.

3.Explained the objectives of surveys and their procedures to people who are to be interviewed.

4.Compiled, recorded, and coded information derived from specified forms into a predefined database.

5.Interpreted interview questions to assist people in understanding them and providing eloquent answers.

6.Ensured that the supervisor is kept informed of completed assignments and progress