DOREEN KIGUNDA
Summary
Administrative Assistant with a strong focus on detail and proactive support in data entry, customer service, and inventory management. Demonstrates exceptional communication skills and strategic problem-solving abilities to optimize operational efficiency. Proven track record of fostering positive relationships with stakeholders while enhancing organizational productivity. Seeking to leverage expertise in a dynamic environment that values adaptability and effective support.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Rudra Traders Ltd
2023.07 - 2024.12
- Oversaw large customer orders, ensuring precise processing and management.
- Generated accurate invoices according to company policies.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Incorporated and supervised financial data within Excel, achieving data integrity and uniformity.
- Maintained strong client relationships through effective communication and prompt complaint resolution.
- Collaborated with internal teams to address problems related to shipment delays, product inconsistencies, and billing concerns.
- Gathered client feedback to pinpoint critical areas of improvement.
Customer Service Representative
African Enterprise Challenge Fund
2022.01 - 2023.07
- Managed inquiries from SMEs about funding processes, delivering efficient support.
- Assisted SMEs through funding applications by providing essential information.
- Conducted feedback collection from SMEs to enhance service delivery.
- Established and maintained strong customer relationships.
- Systematically managed numerous calls and effectively prioritized client questions.
- Leveraged product knowledge to create positive customer experiences.
Strategy Intern
African Enterprise Challenge Fund
2021.06 - 2021.12
- Performed market research on SME funding trends.
- Contributed to the development of innovative strategies to expand outreach.
- Conducted data analysis to identify lending patterns of small and medium-sized enterprises.
Sales Representative
Captivate Africa
2020.02 - 2021.02
- Analyzed customer requirements to offer ideal products and services.
- Coordinated with other departments to ensure timely delivery of orders.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Negotiated deals and handled complaints or objections.
- Analyzed market trends to identify potential sales opportunities.
Education
Virtual Assistant Program - Business Administration And Management
African Leadership Experience (ALX)
Nairobi08.2024
Bachelor of Science - Strategic Management
Moi University
Eldoret12.2018
Certificate - Computer Applications and Systems
Data Network Systems Institute
Mombasa12.2013
Skills
- Effective Communication
- Strong Organizational Skills
- Strategic Problem Solving
- Excel Proficiency
- Effective Project Coordination
- Office Administration
- Customer service
- Client Management
- Relationship building
- Microsoft Excel
- Team collaboration
- Administrative improvement
Timeline
Administrative Assistant
Rudra Traders Ltd
2023.07 - 2024.12
Customer Service Representative
African Enterprise Challenge Fund
2022.01 - 2023.07
Strategy Intern
African Enterprise Challenge Fund
2021.06 - 2021.12
Sales Representative
Captivate Africa
2020.02 - 2021.02
Virtual Assistant Program - Business Administration And Management
African Leadership Experience (ALX)
Bachelor of Science - Strategic Management
Moi University
Certificate - Computer Applications and Systems
Data Network Systems Institute