Doreen Kamande
THIKA
Summary
Dynamic Medical Virtual Assistant with proven expertise at Sunrise Mental Clinic, excelling in patient scheduling and insurance verification. Adept at enhancing operational efficiency and patient satisfaction through effective communication and meticulous EHR management. Skilled in medical billing and coding, ensuring compliance while reducing claim denials and improving treatment adherence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Virtual Assistant
Sunrise Mental Clinic
Utah
02.2023 - 10.2025
- Supported a mental health clinic by providing remote administrative and clinical support, ensuring smooth operations and enhanced patient care.
- Managed calendars for psychiatrists, psychologists, and therapists by scheduling consultations, therapy sessions, and follow-up appointments through telehealth platforms.
- Responded to patient inquiries via phone, email, and secure messaging, providing appointment reminders, session guidelines, and follow-up instructions with empathy and professionalism.
- Verified patient insurance coverage for mental health services, assisted with prior authorizations, and supported medical coding and billing processes to reduce claim denials.
- Assisted patients with technical setup for virtual consultations, ensuring smooth connectivity and resolving basic platform-related issues.
- Collaborated with the clinical team to ensure follow-ups, medication management reminders, and referrals to other healthcare providers were carried out effectively.
- Entered and updated patient demographics, progress notes, and treatment records in the electronic health record system while maintaining compliance with HIPAA and clinic policies.
Patient Scheduler
Lakeland Sleep Center
Minnesota
04.2021 - 08.2022
- Coordinated patient care through accurate scheduling, communication, and administrative support in a sleep medicine facility.
- Managed high-volume scheduling for overnight sleep studies, CPAP titration, consultations, and follow-up visits.
- Educated patients on study requirements, preparation guidelines, and post-study expectations to improve compliance and reduce rescheduling.
- Verified patient insurance eligibility, obtained prior authorizations, and documented approvals to ensure coverage for sleep-related procedures and treatments.
- Entered, updated, and maintained patient records accurately within the clinic's electronic health system while adhering to HIPAA regulations.
- Implemented reminders, managed cancellations, and conducted follow-up calls, reducing no-shows and improving patient adherence to treatment plans.
- Worked closely with cross-functional teams to improve scheduling efficiency, patient satisfaction, and operational workflow.
Education
PROJECT MANAGEMENT -
UNIVERSITY OF WASHINGTON
USA 06.2025
BACHELORS DEGREE - CLINICAL MEDICINE AND COMMUNITY HEALTH
Jomo Kenyatta University of Agriculture And Technology
KENYA12.2022
Medical Virtual Assistance -
Kryptonite Academy
KENYA01.2018
Skills
- Medical billing and coding
- Effective communication
- Team collaboration
- Multitasking and organization
- Transcription services
- ICD-10 and CPT
- NDC management
- EHR/EMR administration
Certification
- HIPAA Certified Medical Virtual Assistant, 11/01/25
- Medical Virtual Assistance, Kryptonite Academy, 01/01/18
- Virtual Assistance, ALX Africa, 12/01/25
- Project Management, University of Washington, 06/01/25
Languages
English, Fluent
Timeline
Medical Virtual Assistant
Sunrise Mental Clinic
02.2023 - 10.2025
Patient Scheduler
Lakeland Sleep Center
04.2021 - 08.2022
PROJECT MANAGEMENT -
UNIVERSITY OF WASHINGTON
BACHELORS DEGREE - CLINICAL MEDICINE AND COMMUNITY HEALTH
Jomo Kenyatta University of Agriculture And Technology
Medical Virtual Assistance -
Kryptonite Academy