Doreen Kagendo
Work Preference
Summary
Motivated Sales Professional experienced in mobile phone and accessories sales. Enhanced customer experience through tailored product selection and effective relationship management, contributing to significant sales growth. Managed daily shop operations, ensuring timely resolution of customer complaints and promoting related products.
Overview
2
2
years of professional experience
Work History
Shop Manager
Micropale Computer
01.2025 - 08.2026
- Oversaw daily shop operations, enhancing customer experience through tailored product selection.
- Cultivated strong customer relationships, contributing to overall sales growth.
- Delivered customer service while facilitating product sales and promoting accessories.
- Assisted customers in selecting mobile phones and accessories.
- Resolved customer complaints promptly and professionally.
Education
Certificate - Information & Communication Technology (ICT)
KENIA COLLEGE
Kenya certificate of Secondary Education (KCSE) -
KAROTI GIRLS HIGH SCHOOL
Skills
- Retail Operations
- In-store sales
- Sales Strategy
- Product Knowledge
- Merchandising strategies
- Product merchandising
- Inventory Management
- Inventory control
- Customer needs assessment
- Client Relationship Management
- Client engagement
- Customer Service
- Team Collaboration
- Problem Solving
- Communication Skills
LANGUAGES
English — Fluent, Kiswahili — Fluent
Timeline
Shop Manager
Micropale Computer
01.2025 - 08.2026
Certificate - Information & Communication Technology (ICT)
KENIA COLLEGE
Kenya certificate of Secondary Education (KCSE) -
KAROTI GIRLS HIGH SCHOOL