Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Hi, I’m

DOREEN ADEMA

Restaurant Manager
DOREEN ADEMA

Summary

Purpose driven, highly efficient and experienced Hospitality Professional with a wide range of knowledge in core areas in the hospitality industry and ability to lead and motivate others.

Astute professional dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in hospitality management and extensive experience in food and beverage service. Committed to enhancing customer experiences while cutting overall costs.

Overview

10
years of professional experience
8
years of post-secondary education
4
Certifications

Work History

Mpesa Foundation Academy
Thika , 30

Dining Room Supervisor
03.2017 - Current

Job overview

  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Planned and executed promotions and special events in close collaboration with management.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Controlled food costs and managed inventory.
  • Monitored food inventory and supplies to prevent waste.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Weston Hotel
Nairobi, 30

Restaurant Supervisor
01.2014 - 02.2017

Job overview

  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Ensured adequate supplies are available at the Bar and Restaurant, taking note of missing items
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Maintained accurate records of sales, labor and other costs.
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food inventory and supplies to prevent waste.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Monitored food preparation, production, and plating for quality control.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Official Residence Of The Deputy President Of Keny
Nairobi, Karen

Waitress/Hostess
07.2013 - 02.2014

Job overview

  • Created and presented menus, and explaining daily specials to customers.
  • Answered questions related to menu items and making recommendations.
  • Took food and beverage orders from customers.
  • Relayed food and beverage orders to the kitchen staff.
  • Handled minor guests complains.
  • Prepared drinks and food garnishes.
  • Carried trays of food or drinks from the kitchen to the dining tables.
  • Removed dirty dishes, glasses and cleaned tables after customers finish meals.
  • Cleaned and set up dining areas.

Education

Mount Kenya University
Thika Town

Bachelor of Science from Hospitality Management
01.2020 - 04.2022

University Overview

Kisumu National Polytechnic
Kisumu, 17

Diploma from Food and Beverage Management
01.2007 - 04.2009

University Overview

Goibei Girls High School
Vihiga

Kenya Certificate of Secondary Education (K.
01.1998 - 04.2001

University Overview

Skills

Detail-driven

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Certification

CAREER HIGHLIGHTS

Accomplishments

Accomplishments
  • Currently supervising team of forty four (44) hospitality staff members at Mpesa Foundation Academy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Order stocks internally via the sage system and monthly supplies on sage to procurement.
  • Resolved product issue through consumer testing.

Software

Proficiency in MS Office (MS Excel and MS Outlook)

Timeline

Mount Kenya University
Bachelor of Science from Hospitality Management
01.2020 - 04.2022
Dining Room Supervisor
Mpesa Foundation Academy
03.2017 - Current
Restaurant Supervisor
Weston Hotel
01.2014 - 02.2017
Waitress/Hostess
Official Residence Of The Deputy President Of Keny
07.2013 - 02.2014
Kisumu National Polytechnic
Diploma from Food and Beverage Management
01.2007 - 04.2009
Goibei Girls High School
Kenya Certificate of Secondary Education (K.
01.1998 - 04.2001

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DOREEN ADEMARestaurant Manager