Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Certification
Work Availability
Languages
Software
Generic

DORCUS MWANGI

SPA THERAPIST
Nairobi,30

Timeline

Spa Therapist

Tamarind Tree
07.2025 - Current

Spa Therapist

SERENA HOTELS
03.2022 - 01.2024

Spa Supervisor

The wilder group
10.2020 - 02.2022

Spa Therapist

SERENA HOTELS
12.2018 - 03.2020

Spa Therapist

cloud nine spa
11.2017 - 10.2018

Spa Therapist

Sarova Hotels
05.2017 - 09.2017

Spa Therapist

revitalize wellness centre
11.2016 - 04.2017

Spa Therapist

freelance
06.2014 - 08.2016

Spa Therapist

serenity spa
09.2012 - 06.2013

Trainee

Sarova Hotels
04.2011 - 08.2011

Beauty Specialist

Alison Caroline Institute
09.2010 - 03.2011

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsFlexible work hours

Work History

Spa Therapist

Tamarind Tree
07.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Spa Therapist

SERENA HOTELS
03.2022 - 01.2024
  • Administered various massage techniques to enhance client relaxation and overall wellness.
  • Assisted clients in selecting appropriate treatments based on individual needs and preferences.
  • Maintained cleanliness and organization of treatment rooms, ensuring a welcoming environment.
  • Educated clients on home care practices to support their wellness journeys post-treatment.
  • Collaborated with team members to deliver exceptional customer service and enhance guest experiences.
  • Participated in ongoing training sessions to refine skills and stay updated on industry trends.
  • Provided feedback to management on service improvements based on client interactions and preferences.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
  • Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.

Spa Supervisor

The wilder group
10.2020 - 02.2022
  • Oversaw daily spa operations, ensuring high-quality service and customer satisfaction.
  • Managed staff scheduling to optimize team efficiency and coverage during peak hours.
  • Developed and implemented training programs for new employees, enhancing service delivery standards.
  • Monitored inventory levels, coordinating with suppliers to maintain necessary stock of products.
  • Conducted regular performance evaluations, providing feedback to enhance team development and motivation.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Managed inventory control, reducing waste and lowering product costs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Worked with suppliers to identify cost savings opportunities resulting in [Number]% reduction in expenses.
  • Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
  • Negotiated with suppliers for better rates on high-quality spa products, cutting costs without compromising on client experience.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Spa Therapist

SERENA HOTELS
12.2018 - 03.2020
  • Welcomed clients arriving for appointments.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Explained benefits of skin care products to clients.
  • Advised clients on proper home-care regimens.
  • Participated in ongoing training sessions to refine skills and stay updated on industry trends.
  • Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
  • Maintained cleanliness and organization of treatment rooms, ensuring a welcoming environment.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
  • Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
  • Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
  • Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Administered various massage techniques to enhance client relaxation and overall wellness.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Suggested appropriate therapy based on current health of client.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Discussed procedures and treatment options with clients.
  • Stocked treatment rooms with proper supplies.

Spa Therapist

cloud nine spa
11.2017 - 10.2018
  • Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
  • Explained benefits of skin care products to clients.
  • Discussed procedures and treatment options with clients.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Welcomed clients arriving for appointments.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Sterilized equipment for patient treatments.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Assisted clients in selecting appropriate treatments based on individual needs and preferences.
  • Analyzed skin condition and made appropriate product recommendations.
  • Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
  • Handled busy schedules and stayed on top of key deadlines.
  • Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Recommended retail products for at-home use.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
  • Stocked treatment rooms with proper supplies.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Created repeat business by developing long-term relationships with regular customers.

Spa Therapist

Sarova Hotels
05.2017 - 09.2017
  • Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
  • Provided feedback to management on service improvements based on client interactions and preferences.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Created repeat business by developing long-term relationships with regular customers.
  • Welcomed clients arriving for appointments.
  • Supported marketing initiatives by participating in promotional events on behalf of the spa facility.
  • Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
  • Stocked treatment rooms with proper supplies.
  • Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Spa Therapist

revitalize wellness centre
11.2016 - 04.2017
  • Educated patients on treatment options.
  • Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
  • Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Stocked treatment rooms with proper supplies.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Welcomed clients arriving for appointments.
  • Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
  • Explained benefits of skin care products to clients.
  • Participated in ongoing training sessions to refine skills and stay updated on industry trends.
  • Created repeat business by developing long-term relationships with regular customers.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Educated guests on current promotions, events and services within store or salon.
  • Administered various massage techniques to enhance client relaxation and overall wellness.

Spa Therapist

freelance
06.2014 - 08.2016
  • Discussed procedures and treatment options with clients.
  • Advised clients on proper home-care regimens.
  • Fostered friendly, warm, and exceptional customer experience.
  • Explained benefits of skin care products to clients.
  • Educated patients on treatment options.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Analyzed skin condition and made appropriate product recommendations.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Handled busy schedules and stayed on top of key deadlines.
  • Developed customized facial treatments for individual clients to address specific skin care needs.

Spa Therapist

serenity spa
09.2012 - 06.2013
  • Analyzed skin condition and made appropriate product recommendations.
  • Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
  • Educated patients on treatment options.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assisted clients in selecting appropriate treatments based on individual needs and preferences.
  • Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
  • Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
  • Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Welcomed clients arriving for appointments.
  • Discussed procedures and treatment options with clients.
  • Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Advised clients on proper home-care regimens.

Trainee

Sarova Hotels
04.2011 - 08.2011
  • Assisted in daily operational tasks, contributing to team efficiency and workflow optimization.
  • Collaborated with team members to ensure compliance with safety regulations and procedures.
  • Supported training initiatives for new team members, enhancing onboarding processes and knowledge transfer.
  • Developed familiarity with key tools and systems to streamline routine activities and improve productivity.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Assisted in preparation of financial reports, supporting more informed decision-making.
  • Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
  • Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.

Overview

14
14
years of professional experience

Education

Beauty Specialist

Alison Caroline Institute
Nairobi
09.2010 - 03.2011

Skills

Appointment scheduling

Swedish massage

Deep tissue massage

Massage techniques

Client consultation

Physical strength

Hot stone therapy

Spa retail sales

Hot stone massage

Aroma therapy

Indian head massage

Spa equipment maintenance

Sanitation practices

Body treatments

Facial treatments

Skin analysis

Sports massage

Waxing services

Prenatal massage

Manual lymphatic drainage

Reflexology

Anatomy

Customer service

Attention to detail

Multitasking and organization

Skincare product sales

Verbal and written communication

Relaxation techniques

Relationship building and management

Customer consultation

Retail sales

Excellent team player

Scheduling

Guest services expertise

[Software] use

Skincare services

Skincare treatments

Facials and microdermabrasion

Hydrating body wrap procedures

Detox body wraps

Cellulite treatments

Summary

Professional wellness practitioner with solid background in providing therapeutic treatments and enhancing client well-being. Skilled in massage techniques, aromatherapy, and holistic wellness practices. Known for strong teamwork, adaptability, and consistent delivery of results. Effective communicator with passion for client care and personalized service. Spa professional with comprehensive background in therapeutic treatments and client care. Proven ability to create relaxing and rejuvenating environment through personalized service and expert techniques. Reliable team player known for adaptability and achieving high client satisfaction. Skills include advanced massage techniques, skincare knowledge, and excellent client communication.

Certification

  • Certified spa therapist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Software

Micros, opera, word, excel and spreadsheet

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