DORCAS WANYOIKE
Summary
Diligent worker with strong communication and task prioritization skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alliance In Motion Global, Incorporated
11.2019 - 11.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Optimized company resources allocation with detailed forecasting models based on historical data analysis.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined reporting processes for enhanced decision-making and business insights.
- Standardized data collection procedures across departments, ensuring consistent data quality and enabling seamless integration of new datasets.
Quality Assurance Analyst
KENYA NATIONAL BUREAU OF STATISTICS
01.2019 - 06.2019
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Adhered to standardized software quality assurance best practices, policies and processes.
Education
Python For Data Science
Alison Online College
Ireland08.2024
Bachelor of Science - Economics And Statistics
Chuka University
Chuka-kenya10.2019
Skills
- Data Visualization and Presentations
- Analytical Problem Solving
- Data Entry
- R Programming
- Excel Functions
- Data Collection
Certification
- Statistical Softwares Training - 2018
STATA
SPSS
R Programming
GRETL
MS EXCELL
Timeline
Customer Service Representative
Alliance In Motion Global, Incorporated
11.2019 - 11.2022
Quality Assurance Analyst
KENYA NATIONAL BUREAU OF STATISTICS
01.2019 - 06.2019
Python For Data Science
Alison Online College
Bachelor of Science - Economics And Statistics
Chuka University
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