Dorcas Onjiko
Nairobi
Summary
Operations and customer service support with experience in quality assurance, production reporting, and inquiry management. Produces accurate documentation, organized coordination, and consistent follow-up across customer requests and workflow tasks.
Overview
3
3
years of professional experience
Work History
Production Lead & Customer service coordinator
Own Bakery business
01.2024 - Current
- Coordinated customer orders from initial inquiry through preparation and timely delivery.
- Managed several customer requests simultaneously while maintaining accuracy and service quality.
- Resolved customer concerns patiently and professionally, contributing to approximately 95% customer satisfaction.
- Resolved customer concerns with patience and professionalism, contributing to high levels of customer satisfaction.
- Responded to customer inquiries via phone and social media promptly and professionally, enhancing customer engagement.
- Monitored cost, material usage, and process efficiency to support operational goals.
Quality Assurance Intern
RIVATEX E.A
06.2024 - 08.2024
- Maintained accurate production and quality-control records to uphold quality assurance protocols.
- Documented results in accordance with production standards to ensure compliance.
- Gained experience in lab reporting and chemical inventory management to support efficient operations.
- Developed strong attention to detail, accuracy, follow-up, and process-compliance skills.
Education
Bachelor of Science - Industrial Chemistry
JOMO Kenyatta University of Agriculture And Technology
Juja, Kiambu12-2025
Kenya Certificate of Secondary Education -
Asumbi Girls High School
Homabay01-2021
Skills
- Quality control methods
- Production reporting
- Invoice preparation
- Record keeping
- Computer proficiency
- Inquiry management
- Customer service & client communication
- Production planning
Timeline
Quality Assurance Intern
RIVATEX E.A
06.2024 - 08.2024
Production Lead & Customer service coordinator
Own Bakery business
01.2024 - Current
Bachelor of Science - Industrial Chemistry
JOMO Kenyatta University of Agriculture And Technology
Kenya Certificate of Secondary Education -
Asumbi Girls High School