Open To Work
Dorcas Ndesi
virtual Assistant and customer service
Nairobi, Nairobi Province,30
Summary
Diligent personel with robust background in business development and sales. Successfully developed strategic partnerships and drove revenue growth through targeted sales initiatives. Demonstrated expertise in market analysis and client relationship management.
Overview
14
14
years of professional experience
Work History
Manager of Business Development and Sales
AA Clothesline & Branding
Nairobi Province, Kenya (Remote)
01.2023 - Current
- Developing new business opportunities through prospecting, referrals, and outreach to expand client pipeline.
- Managing client relationships, ensuring responsive communication and consistent follow-up on sales opportunities.
- Preparing quotes, proposals, and presentations aligned with customer branding and apparel requirements.
- Coordinating sales orders with production and fulfillment teams to maintain accuracy and delivery timeline
Manager Members and Partners
African Power Platform
Nairobi, Nairobi Province, Kenya
07.2017 - 09.2022
- Building awareness about the African Power Platform and make sure that members are informed of the latest trends and news in the power sector.
- Led operational planning, aligning team priorities with organizational goals and service delivery expectations.
- Coordinated cross-functional workflows to improve execution, accountability, and issue resolution.
- Managed stakeholder communication, ensuring timely updates on project status, risks, and deliverables.
- Supervised staff performance, providing coaching and guidance to strengthen productivity and consistency.
- Assist in clients' Project management, market entry, customer relations, corporate and direct marketing.
Telesales Team Leader
Global Partner Solutions
Nairobi, Nairobi Province, Kenya (Remote)
03.2016 - 03.2017
- Managed outbound sales calls to qualify prospects and generate interest in service offerings.
- Built rapport with customers through consultative selling and active listening.
- Identified customer needs and matched solutions to close sales opportunities.
- Maintained accurate CRM records for calls, leads, and follow-up actions.
- Resolved objections by presenting clear product benefits and pricing options.
- Monitored CRM activity, ensuring accurate lead tracking, follow-up discipline, and pipeline visibility.
- Coached agents on call handling, objection resolution, and conversion techniques to improve consistency.
- Led telesales team performance, aligning daily priorities with sales targets and service expectations.
- Reviewed call quality, identified skill gaps, and delivered targeted feedback to strengthen execution.
- Enhanced customer satisfaction with proactive issue resolution and prompt followups.
- Managed daily sales operations, including staff schedules, performance reviews, and goal setting.
Account Manager
Computer Pride Training Institute
Nairobi, Nairobi Province, Kenya (Remote)
01.2013 - 06.2015
- Teleselling trainings to prospective clients
- Data entry of new prospective clients acquired from corporate events
- Managed client relationships to support course enrollments, renewals, and long-term training partnerships.
- Coordinated training schedules with instructors and clients to maintain smooth program delivery.
- Analyzed customer needs and recommended suitable training solutions aligned with business goals.
- Maintained accurate records of accounts, inquiries, and enrollment activity in CRM systems.
Education
Associate of Arts - Journalism And Mass Communication
Zetech College
Nairobi06-2010
Skills
- Social media marketing
- Market Entry of products and services
- Data Entry
- Customer service
- Highly-trained in people’s skills with in-depth understanding of client’s requirements and market trends
- Competitive analysis
- Sales presentations
- Lead generation and client base retention
- Business development and planning
- Decision-making
- Sales reporting
- Goal setting and achievement
- Inventory management
- Direct sales
Timeline
Manager of Business Development and Sales
AA Clothesline & Branding
01.2023 - Current
Manager Members and Partners
African Power Platform
07.2017 - 09.2022
Telesales Team Leader
Global Partner Solutions
03.2016 - 03.2017
Account Manager
Computer Pride Training Institute
01.2013 - 06.2015
Associate of Arts - Journalism And Mass Communication
Zetech College