Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
JOB REFERENCE: SALES REPRESENTATIVE
Hi, I’m

Dorcas Kyalo

Sales Associate
Ruiru
Dorcas Kyalo

Summary

Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.

Overview

7
years of professional experience
2
Certifications
3
Languages

Work History

CCI Kenya

Call Center Sales Representative
04.2025 - 01.2026

Job overview

  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.

Perfume Plug Kenya

Digital Marketer and Sales Assisdtant
03.2024 - 03.2025

Job overview

  • Improved landing page performance with data-driven design adjustments, resulting in higher conversion rates.
  • Built long-term relationships with key industry influencers through regular engagement on social media platforms.
  • Increased website traffic by implementing effective search engine optimization strategies.
  • Managed pay-per-click campaigns, increasing click-through rates and conversions.
  • Developed engaging content for social media platforms, resulting in higher user engagement rates.
  • Launched influencer marketing partnerships, expanding brand reach and generating new leads.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.

Marchay's Interiors

Social Media Manager and Digital Marketer
08.2023 - 03.2024

Job overview

  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

Milwood Interiors

Administrative Assistant
03.2023 - 03.2024

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Milwa Hardware

Sales Assistant
12.2018 - 01.2023

Job overview

  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Education

University Of Nairobi
Nairobi

Bachelor of Arts from Interior Design
04.2001

University Overview

  • Professional Development Studies: Digital Marketing, 2022

Skills

Building rapport

Attention to detail

Adaptability

Active listening

Customer service

Sales proficiency

Problem-solving

Skilled negotiator

Certification

Certified [Call center Agent], [ CCI Kenya] - [April 2025 ]

Interests

Networking

Travelling

Food Critic

Timeline

Certified [Call center Agent], [ CCI Kenya] - [April 2025 ]

01-2026
Call Center Sales Representative
CCI Kenya
04.2025 - 01.2026

[Customer Excellence] Training - [Feb 2025 - March 2025]

03-2025
Digital Marketer and Sales Assisdtant
Perfume Plug Kenya
03.2024 - 03.2025
Social Media Manager and Digital Marketer
Marchay's Interiors
08.2023 - 03.2024
Administrative Assistant
Milwood Interiors
03.2023 - 03.2024
Sales Assistant
Milwa Hardware
12.2018 - 01.2023
University Of Nairobi
Bachelor of Arts from Interior Design
04.2001

JOB REFERENCE: SALES REPRESENTATIVE

JOB REFERENCE: SALES REPRESENTATIVE
  • Dear Pure H2O Africa
  • I am interested in the Sales Representative position at Pure H2O Africa because I enjoy the combination of technical product sales and customer engagement. I have experience in sales, digital marketing, and client engagement, which has equipped me with the communication skills and confidence to present products clearly and persuasively. I understand that technical sales involve explaining product features and translating those features into practical benefits that customers can relate to.
  • Additionally, I have experience in building client relationships, managing customer inquiries, and supporting sales initiatives through direct interaction and digital outreach. I take pleasure in learning about products in detail so I can guide clients to the best solutions for their needs.
  • Sincerely
  • Dorcas Kyalo

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