Business Process Modelling Software - Microsoft Visio
DORAH A. NYAKWAKA
Nairobi
Summary
Perceptive Senior Business Analyst with over 5 years driving successful business processes and analysis. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Keen to provide unparalleled business knowledge and peerless data accuracy and producing creative recommendations to accelerate business growth and enhance ongoing performance.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
15
15
Certifications
1
1
Language
Work History
Senior Business Analyst
Equity Bank Kenya Limited
Nairobi, Nairobi
11.2017 - Current
- Define, plan, coordinate and obtain information requirements to support and launch new products and software releases
- Assess clients' needs, identifies, and documents requirements critical to achieving business objectives
- Identify process gaps and come up with solutions that would improve such processes to improve efficiency
- Coordinate with multiple resources efficiently and effectively throughout the Project lifecycle to ensure that the projects are completed on time, meet requirements, are implemented accurately and the full impact is understood by the Project Sponsor
- Develop understanding of business needs through workshop discussions and interviews.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
- Created new analytical systems to boost vital business metrics visibility.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assessed business requirements to forecast annual budgetary operational costs.
- Performed gap analysis to identify areas of improvement.
- Generated business intelligence reports to inform strategic decision-making.
Executive Assistant & Administrative Manager
Equity Bank Kenya Limited
Nairobi, Nairobi
01.2013 - 01.2017
- Organizing and maintaining diaries for C-level directors, making appointments in a pro-active and efficient manner
- Travel management: effectively managing Executive, staff and consultants travel plan
- Producing documents, briefing papers, reports, power point presentations, drafting of memos and opinions
- Organizing events and attending meetings, ensuring the Director and C-Level directors are well prepared for the meetings
- Screening phone calls, inquiries, and requests, and handling them when appropriate and timely manner
- Taking meeting minutes and dictation at meetings and providing general assistance during presentations
- Office management by overseeing the work of administrative/governance employees, as well as making sure that everything is in place for the office to function smoothly
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency
- Data analysis: ensuring that the Executive office is meeting its overall financial goals, by carefully analyzing financial data and creating reports that identify areas of concern that the executive may need to focus on.
Branch relationship Officer
Equity Bank Kenya Limited
Donholm, Nairobi
01.2008 - 01.2013
- Opening accounts for customers and introducing new clients into the bank
- Receipt and Posting of Cheques, Inward Cheque Clearing and Maintaining Standing orders in the system
- Preparation of Bankers Cheques, Execution of SWIFT transactions and Outgoing Telegraphic Transfers
- Opening CDS Accounts, Purchase and sell of Shares and assisting Customers in any issue regarding Custodial Services
- Application of debit cards for customers, Issuance of the cards to customers' and Solving customer disputes.
Education
Bachelor of Business Administration - IT
Maseno University
01.2021 -
Diploma - Bilingual Secretarial
06.2002 - 05.2003
Diploma - Front Office and Management Course
Frontways College
07.2001 - 05.2001
Skills
Data analysis
Reporting and documentation
Collaboration
Presentation Skills
Communication skillsTime management skillsOrganization skillsProblem solving skillsIT proficiency
Project Management
Business process mapping
Gap analysis
Workflow Analysis
Attention to detail
Continuous Learning
Business administration
Certification
COBIT 5 Foundation
Accomplishments
- Reduced organizational operating costs by 60% by streamlining processes.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
Software
Data analysis tools - Microsoft Excel and Google Sheets and
Database Management - MySQL, Microsoft SQL Server
Project Management software - Microsoft Project, Trello & Jira
Collaboration tools - Microsoft Teams, Slack, or Zoom
Process Improvement methodologies - Lean six sigma and Agile Methodologies like Scrum, devops and Kanban
Timeline
Bachelor of Business Administration - IT
Maseno University
01.2021 -
Senior Business Analyst
Equity Bank Kenya Limited
11.2017 - Current
Executive Assistant & Administrative Manager
Equity Bank Kenya Limited
01.2013 - 01.2017
Branch relationship Officer
Equity Bank Kenya Limited
01.2008 - 01.2013
Diploma - Bilingual Secretarial
06.2002 - 05.2003
Diploma - Front Office and Management Course
Frontways College
07.2001 - 05.2001