DONALD ODHIAMBO OTIENO
BARISTA
Nairobi, Nairobi Province,30
Summary
As a coffee specialist, barista, and mixologist with previous experience as a waitress, I bring a unique blend of skills to any hospitality team. With a passion for creating innovative and delicious coffee beverages, cocktails, and latte art, I am dedicated to providing exceptional service to every customer. My previous experience as a waitress has honed my ability to multitask and prioritize in a fast-paced environment, ensuring that every customer's needs are met with efficiency and professionalism.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Nairobi Java House
01.2022 - Current
- Expertly preparing and serving a variety of coffee-based beverages, such as espresso, cappuccino, latte, and specialty drinks.
- Operating and maintaining espresso machines, ensuring proper extraction, adjusting grind settings, and monitoring shot quality.
- Skillfully steaming milk to achieve the perfect texture and temperature for different coffee drinks, such as silky micro-foam for lattes and velvety foam for cappuccinos.
- Selecting high-quality coffee beans and grinding them to the appropriate consistency to ensure optimal flavor extraction.
- Providing friendly and efficient customer service, taking orders accurately, and addressing customer inquiries or concerns.
- Maintaining a clean and organized workspace, including regular equipment cleaning, sanitization, and restocking of supplies.
- Showcasing creativity and skill by creating latte art designs to enhance the visual appeal of coffee beverages.
- Ensuring consistent quality by monitoring and adjusting brewing parameters, tasting coffee regularly, and identifying any issues or inconsistencies.
- Staying updated with industry trends, new brewing techniques, and coffee origins to expand knowledge and enhance the coffee experience for customers.
Barista/Mixologist
Big Square Restaurant
01.2018 - 01.2022
- Prepared and served a variety of coffee-based beverages, such as espresso, cappuccino, latte, and specialty drinks with expertise.
- Operated and maintained espresso machines, ensuring proper extraction, adjusting grind settings, and monitoring shot quality.
- Skillfully steamed milk to achieve the perfect texture and temperature for different coffee drinks, such as silky micro-foam for lattes and velvety foam for cappuccinos.
- Selected high-quality coffee beans and ground them to the appropriate consistency to ensure optimal flavor extraction.
- Demonstrated a thorough understanding of the coffee menu, including different drink variations, ingredients, and customization options.
- Maintained a clean and organized workspace, regularly cleaning equipment, sanitizing surfaces, and restocking supplies.
- Showcased creativity and skill by creating latte art designs to enhance the visual appeal of coffee beverages.
- Ensured consistent quality by monitoring and adjusting brewing parameters, regularly tasting coffee, and identifying any issues or inconsistencies.
- Stayed updated with industry trends, new brewing techniques, and coffee origins to expand knowledge and enhance the coffee experience for customers.
Customer Service Representative
Ziwa Kuu Hotel
01.2017 - 01.2018
- Greeted and seated customers, providing menus and making recommendations based on their preferences.
- Took orders accurately and efficiently, ensuring that special requests or dietary restrictions were noted and communicated to the kitchen.
- Served food and beverages promptly and professionally, ensuring that each dish was presented correctly and to the customer's satisfaction.
- Maintained a clean and organized dining area, including setting up tables, arranging decorations, and clearing dishes.
- Provided friendly and attentive customer service, addressing any concerns or issues promptly and professionally.
- Processed payments accurately, handling cash and credit card transactions with diligence.
- Collaborated with kitchen staff and other team members to ensure smooth workflow and efficient operations.
- Maintained a thorough knowledge of the menu, including ingredients, preparation methods, and customization options.
- Maintained strict adherence to food safety standards, including proper handling, storage, and sanitation practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Advanced Barista Training - Certificate
Nairobi School of Coffee
01.2019
Certificate - Retail and Restaurant and Hospitality Services
Generation
01.2019
Bachelor of Science - undefined
Egerton University
01.2017
Kenya Certificate of Secondary Education - undefined
Dago Kokore Secondary School
01.2012
Kenya Certificate of Primary Education - undefined
Gee Primary School
01.2008
Skills
- Expertise in coffee preparation, including knowledge of different brewing methods, coffee bean selection, and latte art
- Proficiency in operating espresso machines, grinding coffee beans, steaming milk, and creating various coffee-based beverages
- Creativity and knowledge of various spirits, mixers, and garnishes in creating unique and flavorful cocktails
- Strong customer service skills developed through previous experience as a waitress, ensuring that every customer receives exceptional service
- Ability to multitask and prioritize in a fast-paced environment, ensuring efficient service delivery and customer satisfaction
- Efficiency in meeting customer needs promptly and effectively
References
Referees will be provided upon request
Timeline
Barista
Nairobi Java House
01.2022 - Current
Barista/Mixologist
Big Square Restaurant
01.2018 - 01.2022
Customer Service Representative
Ziwa Kuu Hotel
01.2017 - 01.2018
Certificate - Retail and Restaurant and Hospitality Services
Generation
Bachelor of Science - undefined
Egerton University
Kenya Certificate of Secondary Education - undefined
Dago Kokore Secondary School
Kenya Certificate of Primary Education - undefined
Gee Primary School
Advanced Barista Training - Certificate
Nairobi School of Coffee